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Besides these two main types of AI, other popular AI systems include- Machine Learning (ML): A subset of AI, which uses algorithms that learn from existing data, or unsupervised learning. Sentiment Analysis: A process that uses NLP and ML technology to determine the emotional tone (negative, positive, or neutral) of a piece of text.
Liam: They looked at a lot of different outcomes, like how quickly people resolved calls, how many issues they’re able to resolve, customersatisfaction, as well as some things that are more organizational change. That’s not how ML works. And then, we see pretty big increases in customersatisfaction.
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