SurveySensum

NOVEMBER 3, 2023

This transition also brings together traditional sales and customer service metrics to focus on customer-centered values. Here’s what this trend does in action: Measuring Customer Satisfaction: Instead of just tracking call times, companies now focus on metrics like NPS and CSAT to understand how well they meet customer needs.

Customer Service 52

Customer Service E-commerce AI Customer Satisfaction 52

Shep Hyken

FEBRUARY 7, 2022

(Genroe) If you want to improve your Net Promoter Score you need more than a great NPS measurement process. My Comment: NPS (Net Promotor Score) is one of my favorite metrics. This article is by an expert who consults in the NPS world. He is able to communicate, with amazing clarity, on how to use NPS the right way.

Net Promoter Score 13

Net Promoter Score Customer Service Contact Center NPS 13

SurveySensum

JULY 20, 2023

Regularly monitor performance metrics , sales data, and customer feedback to assess the effectiveness of implemented strategies. With SurveySensum you can: Create NPS, CSAT, and CES surveys in a matter of minutes. Customer-centric approach: Prioritize customer satisfaction and listen to their feedback.

Retail 52

Retail Customer Feedback CX Social Media 52

Intercom

DECEMBER 14, 2023

I think a lot of it has to do with organizational change and changing the mindset so you can embrace this new bit of technology that’s going to transform the customer experience. And then, we see pretty big increases in customer satisfaction. I think in the beginning, a customer can struggle with only being handled by a bot.

AI 98

AI Start-ups Legal Technology 98