2030 Customer Satisfaction Omnichannel 
Hodusoft
SEPTEMBER 4, 2024
First Call Resolution Rate When customers call e-commerce companies, they want the agent to resolve their issues or queries in the first call itself. If that doesn’t happen then it can hamper customer satisfaction. But how many e-commerce companies manage to provide the desired first-call resolution to their customers?
Hodusoft
JANUARY 3, 2024
billion by 2030. After the COVID-19 pandemic, CCaaS solutions became a lifesaver for many companies and it enabled them to run their customer service operations remotely. Omnichannel experience The omnichannel experience that CCaaS solutions provide is one of the strongest USPs of this technology.
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SurveySensum
NOVEMBER 3, 2023
This transition also brings together traditional sales and customer service metrics to focus on customer-centered values. Here’s what this trend does in action: Measuring Customer Satisfaction: Instead of just tracking call times, companies now focus on metrics like NPS and CSAT to understand how well they meet customer needs.
Hodusoft
AUGUST 29, 2024
trillion to the global economy by 2030. When tasks such as handling routine inquiries, processing transactions, and managing common customer interactions will increasingly be managed by AI, customer service teams will have more time and energy to spend on complex and value-added customer interactions.
SurveySensum
JULY 20, 2023
Regularly monitor performance metrics , sales data, and customer feedback to assess the effectiveness of implemented strategies. Collect omnichannel feedback in real-time Identify touchpoints with the most friction with journey-based dashboards Identify top trends and sentiments from thousand of feedback text analysis in just a few minutes.
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