Execs In The Know

SEPTEMBER 14, 2022

In our CX Leaders Trends & Insights: 2021 Corporate Edition report , 35% of survey respondents mentioned they were currently investing in RPA. Billion by 2030 . billion by 2030. . billion by 2030. . Market Volume Estimated to Grow to $23.9 RPA is one of the fastest-growing segments of the global software market.

Artificial Intelligence 98

Artificial Intelligence Machine Learning Technology Technology 98

CommBox

SEPTEMBER 20, 2021

Commbox chatbots are smart and adjustable: Machine-Learning – CommBox AI-powered chatbots learn from every interaction with your customers and get smarter over time. Read the full case study. Automated Customer Support A Look Ahead.

AI 96

AI Customer Service B2C Real Estate 96

eglobalis

DECEMBER 17, 2024

The customer experience (CX) landscape is undergoing a seismic transformation , with 2025-6 poised to be a defining year. This article explores the trends that will define CX in 2025, offering deep insights, practical examples, and actionable strategies for success.

AI 364

AI CX Sentiment Analysis Net Promoter Score 364

Hodusoft

AUGUST 29, 2024

Besides these two main types of AI, other popular AI systems include- Machine Learning (ML): A subset of AI, which uses algorithms that learn from existing data, or unsupervised learning. Deep Learning: A type of machine learning that involves learning from data using artificial neural networks.

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

SurveySensum

JULY 20, 2023

Personalize the shopping experience: Utilize customer data, AI, and machine learning to offer personalized recommendations, promotions, and tailored experiences. Fact : In 2021, the global market value of self-service systems was over 4 billion USD, and it is expected to hit 13-14 billion USD by 2030.

Retail 52

Retail Customer Feedback CX Social Media 52

eglobalis

DECEMBER 4, 2024

In 2024, a bold and controversial claim suggested that customer experience (CX) would become irrelevant by 2030. While such statements are often designed to spark discussion, this particular assertion felt both overly simplistic and misaligned with the transformative, continuously evolving role CX plays in business.

B2B 436

B2B Artificial Intelligence AI Construction 436