ECXO

JUNE 20, 2023

CX is everywhere. Businesses want a seamless CX just as they do in their personal lives. Employees that are driven by shared purpose and values feel more motivated, engaged and empowered = a better CX. Define your brand purpose before you embed it into your CX and EX Why does your business exist?

B2B 367

B2B Innovation CX Government 367

Zendesk

APRIL 2, 2021

By 2030, Millennials and Zoomers will be the two largest adult consumer groups in the country. Its oldest members are 24 years old, while its youngest are just 9 years old—and won’t reach adulthood until the year 2030. The pandemic has altered younger customers’ CX expectations. Here’s how. 18 percent had lower expectations.

Customer Service 98

Customer Service Artificial Intelligence Start-ups Omnichannel 98

CommBox

SEPTEMBER 20, 2021

Meet Commbox – a leading AI-powered omnichannel customer communication platform offering multiple smart self-service solutions. By 2030, Gartner predicted that a billion service tickets will be raised automatically by customer-owned bots, and these numbers may grow due to the effects of Covid-19. . Read the full case study.

AI 96

AI Customer Service B2C Real Estate 96

Hodusoft

SEPTEMBER 4, 2024

percent between 2024 and 2030, all players in the industry will face cutthroat competition for market share. Provide Omnichannel Communication In today’s age, nine out of every ten online shoppers want an omnichannel experience from e-commerce companies. Here are some ways they can do that.

E-commerce 52

E-commerce Sales Omnichannel Contact Center 52

CommBox

SEPTEMBER 1, 2022

We’ve collected some of our proven best practices to deliver a great CX, and keep supporting your business growth without hiring new agents. Using an omnichannel chatbot is critical, as it allows you to offer a unified self-service experience across multiple channels and cut your repetitive work even more. Calling all agents!

Artificial Intelligence 40

Artificial Intelligence Omnichannel AI Touchpoint 40

Hodusoft

AUGUST 29, 2024

trillion to the global economy by 2030. Choosing HoduSoft’s advanced HoduCC Omnichannel CX Suite and other communication solutions empowers businesses to seamlessly integrate AI into their operations, ensuring a future-ready BPO contact center that excels in both customer satisfaction and operational efficiency.

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

SurveySensum

JULY 24, 2023

According to Statistia’s survey on Retail Technology , in 2021, the global market value of self-service systems was over 4 billion USD, and it is expected to hit 13-14 billion USD by 2030. Another aspect of seamless omnichannel experiences is the integration of customer data and personalization. Talk about empowerment!

Retail 52

Retail E-commerce Customer Experience Social Media 52