ECXO

JUNE 20, 2023

CX is everywhere. Businesses want a seamless CX just as they do in their personal lives. Employees that are driven by shared purpose and values feel more motivated, engaged and empowered = a better CX. Define your brand purpose before you embed it into your CX and EX Why does your business exist?

B2B 367

B2B Innovation CX Government 367

InteractionMetrics

JANUARY 7, 2025

Looking back on 2024, one question stands out in the world of customer experience (CX): How do companies get to the bottom of their customers journeysand then use that knowledge to spark bottom-line success? In many ways, the success of your CX strategy hinges on the quality of your dataas the classic line goes, garbage in, garbage out.

Customer Journey Map 52

Customer Journey Map B2B CX Touchpoint 52

Zendesk

APRIL 20, 2023

Quite the contrary, when human agents and AI join forces, they form a powerful CX team—one that builds on their strengths, while minimizing their weaknesses. When human agents and AI join forces, they form a powerful CX team. We believe AI will touch and guide each and every customer touchpoint in the next five years.

AI 96

AI CX Artificial Intelligence Start-ups 96

eglobalis

DECEMBER 17, 2024

The customer experience (CX) landscape is undergoing a seismic transformation , with 2025-6 poised to be a defining year. This article explores the trends that will define CX in 2025, offering deep insights, practical examples, and actionable strategies for success.

AI 364

AI CX Sentiment Analysis Net Promoter Score 364

Lumoa

SEPTEMBER 30, 2022

It’s estimated that financial brands that deliver a better customer experience (CX) receive twice as many recommendations. That said, there are a huge number of factors that influence the customer experience or CX of your financial institutions. The Current State of Banking CX. Improving Products and Services Through Big Data.

Customer Experience 88

Customer Experience Artificial Intelligence Outlook CX 88

SurveySensum

JULY 20, 2023

Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. This will help you identify touchpoints with the friction, take the required action, and improve the overall retail experience. Engage with them on these touchpoints with well-designed surveys.

Retail 52

Retail Customer Feedback CX Social Media 52

CommBox

SEPTEMBER 1, 2022

We’ve collected some of our proven best practices to deliver a great CX, and keep supporting your business growth without hiring new agents. By 2030, 85 million workers will be in shortage around the globe. To solve your agent shortage, you need to change the way you’re managing your customer communications. Calling all agents!

Artificial Intelligence 40

Artificial Intelligence Omnichannel AI Touchpoint 40