CX 2025: The AI Revolution That Will Leave Your Business Behind
eglobalis
DECEMBER 17, 2024
Rethinking Customer Loyalty Metrics: Beyond NPS The Net Promoter Score (NPS) , once heralded as the ultimate measure of customer loyalty, is now under scrutiny. This article explores the trends that will define CX in 2025, offering deep insights, practical examples, and actionable strategies for success.
Let's personalize your content