The CX and AI Umbrella: How Experience, Service, and Customer Success Align Every Customer-Facing Function
eglobalis
JUNE 3, 2025
The LG Global Customer Service Innovation initiative ties product lifecycle management directly into customer experience metrics, ensuring every teamfrom R&D to supportcontributes to CX KPIs. Operational Metrics Bain & Company reported that CX leaders enjoy revenue growth 4% to 8% higher than their market average.
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