Remove 2030 Remove Innovation Remove ML
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The Current State of AI in BPO Contact Centers

Hodusoft

Besides these two main types of AI, other popular AI systems include- Machine Learning (ML): A subset of AI, which uses algorithms that learn from existing data, or unsupervised learning. Sentiment Analysis: A process that uses NLP and ML technology to determine the emotional tone (negative, positive, or neutral) of a piece of text.

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2023 in review: Highlights from this year’s best conversations

Intercom

Over the past 12 months, everyone has been racing to keep up with the relentless pace of innovation: rethinking business strategies, building new solutions, and preparing teams for the massive changes on the horizon. That’s not how ML works. McKinsey did a similar study that showed 30% that’s going to be attained, I believe, by 2030.

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