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The Current State of AI in BPO Contact Centers

Hodusoft

Besides these two main types of AI, other popular AI systems include- Machine Learning (ML): A subset of AI, which uses algorithms that learn from existing data, or unsupervised learning. Deep Learning: A type of machine learning that involves learning from data using artificial neural networks.

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2023 in review: Highlights from this year’s best conversations

Intercom

On the machine learning team, there’s another way of thinking about this. Any machine learning-based tool uses a training data set and looks for patterns in the data. That’s not how ML works. McKinsey did a similar study that showed 30% that’s going to be attained, I believe, by 2030.

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