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The global financial outlook has become a source of stress for many consumers, especially the most recent post-pandemic projections. Not only this, but only 7% of CEOs expect financial conditions to improve significantly, which only adds to the relatively bleed outlook. Widening the Role of Artificial Intelligence in Banking CX.
However, in t heir Occupational Outlook Handbook for Customer Service Representatives, the BLS provides insight more specifically into customer service job projections in the US. The BLS Occupational Outlook Handbook projects little change in hiring for customer service agents from 2020 through 2030.
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