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This article addresses and counters the unfounded predictions by some that customer experience will disappear by 2030, made by individuals more focused on garnering attention than on providing quality content on Linkedin. Customer experience is not disappearing by 2030. The Gist Human expertise essential.
PredictiveAnalytics: The process of using historical data to forecast future events or outcomes. trillion to the global economy by 2030. Chatbots: A software or computer program that mimics human conversation and is used for answering questions, providing support, and sometimes even selling.
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