Smart Customer Service

JANUARY 27, 2025

AI chatbots are expected to grow at a CAGR of 27.8 percent over the next seven years, according to Meticulous Research. Featured on

AI 96

AI 96

Fonolo

JANUARY 17, 2023

The cost savings AI offers makes the move to more automation inevitable. Gartner reports that AI chatbots alone can save the contact center industry up to $80 billion in annual labor costs by 2026. By 2031, the savings could grow to $240 billion. It’s clear that AI’s impact on customer care and CX will be profound.

Artificial Intelligence 154

Artificial Intelligence Contact Center CX Machine Learning 154

Customer Think

MARCH 3, 2024

The logistics industry, the backbone of global trade, is undergoing a significant transformation driven by artificial intelligence (AI). billion by 2031, and it’s […] This powerful technology is reshaping every aspect of the supply chain, from optimizing routes to automating warehouses and predicting customer demands.

Artificial Intelligence 64

Artificial Intelligence AI Technology Technology 64

SurveySensum

OCTOBER 2, 2024

billion by 2031. This AI technology-driven CXM helps you understand your customers. It’s about fostering relationships by understanding who your customers are and what drives them. In fact, the global CXM market is expected to grow at a 14.6% CAGR, reaching $65.95 Why CXM Matters? Now is the moment when SurveySensum takes action.

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52