Remove 2031 Remove AI Remove Sentiment Analysis
article thumbnail

Key Differences: Customer Experience Management vs. Customer Relationship Management

SurveySensum

billion by 2031. Use sentiment analysis tools to find out the way your customers see your brand. This AI technology-driven CXM helps you understand your customers. It’s about fostering relationships by understanding who your customers are and what drives them. In fact, the global CXM market is expected to grow at a 14.6%