Key Differences: Customer Experience Management vs. Customer Relationship Management
SurveySensum
OCTOBER 2, 2024
billion by 2031. Tools/Components Uses tools like customer journey mapping, feedback collection, and text analytics. This AI technology-driven CXM helps you understand your customers. It’s about fostering relationships by understanding who your customers are and what drives them. CAGR, reaching $65.95 Why CXM Matters?
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