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Key Differences: Customer Experience Management vs. Customer Relationship Management

SurveySensum

With an ever-growing lineup of tech tools—each with its own acronym—it’s easy to get lost in the sea of customer management solutions. That’s especially true when it comes to Customer Experience Management (CEM) and Customer Relationship Management (CRM). billion by 2031. CAGR, reaching $65.95 Why CXM Matters?