Key Differences: Customer Experience Management vs. Customer Relationship Management
SurveySensum
OCTOBER 2, 2024
That’s especially true when it comes to Customer Experience Management (CEM) and Customer Relationship Management (CRM). billion by 2031. Tools/Components Uses tools like customer journey mapping, feedback collection, and text analytics. Although they look alike, they have different functions. CAGR, reaching $65.95
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