Intercom, Inc.

AUGUST 25, 2021

The transition to online business has dramatically expanded the number of customers any given business deals with – and also increased the complexity of customer issues to be resolved. But customer expectations have dramatically changed in the past decade. The opportunity before us is immense.

Start-ups 220

Start-ups Customer Expectations Sales Innovation 220

SurveySensum

OCTOBER 2, 2024

Customer Relationship Management – What are the Key Differences? Good customer experience goes beyond a transaction — it’s about making your customers feel heard, valued, and understood. But as customer expectations evolve, so do the tools to manage them. In fact, the global CXM market is expected to grow at a 14.6%

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52

Hodusoft

APRIL 12, 2023

But only 11 percent of decision-makers in the insurance industry focus on omnichannel experiences to deliver quality experiences for customers. As per Cybersecurity Ventures , every minute at least five businesses or customers are attacked by hackers and cybercriminals.

Contact Center 52

Contact Center Omnichannel CX Customer Satisfaction 52

Hodusoft

AUGUST 16, 2023

Changing customer expectations and evolving technology In the last few years, customers’ behaviors and expectations have changed dramatically. As per an Analytics Market Research report , the worldwide IP PBX market size is expected to grow at a compounded annual growth rate (CAGR) of 17.3 billion by 2031.

Technology 52

Technology Technology Customer Retention Entertainment 52