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Key Differences: Customer Experience Management vs. Customer Relationship Management

SurveySensum

OCTOBER 2, 2024

Customer Experience Management vs. Customer Relationship Management – What are the Key Differences? Good customer experience goes beyond a transaction — it’s about making your customers feel heard, valued, and understood. But as customer expectations evolve, so do the tools to manage them.

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Intercom turns 10: Highlights from our first decade

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Eoghan on the potential for automation to transform customer relationships. The transition to online business has dramatically expanded the number of customers any given business deals with – and also increased the complexity of customer issues to be resolved. Changing the support conversation.

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Key Differences: Customer Experience Management vs. Customer Relationship Management

Intercom turns 10: Highlights from our first decade

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