SurveySensum

OCTOBER 2, 2024

Customer Relationship Management – What are the Key Differences? Good customer experience goes beyond a transaction — it’s about making your customers feel heard, valued, and understood. But as customer expectations evolve, so do the tools to manage them. In fact, the global CXM market is expected to grow at a 14.6%

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52

Hodusoft

APRIL 12, 2023

But only 11 percent of decision-makers in the insurance industry focus on omnichannel experiences to deliver quality experiences for customers. Tracking past transaction details, interaction with an agent, and purchase history can also help insurers gain insights into customer behavior.

Contact Center 52

Contact Center Omnichannel CX Customer Satisfaction 52

Hodusoft

AUGUST 16, 2023

Changing customer expectations and evolving technology In the last few years, customers’ behaviors and expectations have changed dramatically. As per an Analytics Market Research report , the worldwide IP PBX market size is expected to grow at a compounded annual growth rate (CAGR) of 17.3 billion by 2031.

Technology 52

Technology Technology Customer Retention Entertainment 52