Key Differences: Customer Experience Management vs. Customer Relationship Management
SurveySensum
OCTOBER 2, 2024
Customer Relationship Management – What are the Key Differences? Good customer experience goes beyond a transaction — it’s about making your customers feel heard, valued, and understood. But as customer expectations evolve, so do the tools to manage them. In fact, the global CXM market is expected to grow at a 14.6%
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