Smart Customer Service

JANUARY 27, 2025

AI chatbots are expected to grow at a CAGR of 27.8 percent over the next seven years, according to Meticulous Research. Featured on

AI 96

AI 96

Fonolo

JANUARY 17, 2023

By 2031, the savings could grow to $240 billion. Along with huge cost savings, AI will be a tremendous boon to customers longing for better self-service, and agents who need relief from repetitive taskwork. The cost savings AI offers makes the move to more automation inevitable. They will be ‘AI natives.

Artificial Intelligence 154

Artificial Intelligence Contact Center CX Machine Learning 154

Hodusoft

MARCH 15, 2023

billion by 2031, a compounded annual growth rate (CAGR) of 17.3 The global IP PBX market is segmented based on region type, industry type (end users), businesses size, and services type. percent from 2022 to 2031. The adoption of IP PBX software is the highest in banking, insurance, and financial services institutions.

E-commerce 52

E-commerce Hospitality Hospitality Outlook 52

Hodusoft

APRIL 12, 2023

By leveraging omnichannel contact center software, insurers can provide customized services to their customers. Improved customer satisfaction The above-mentioned Accenture study found when insurers provide customized services the customer retention rate is 81 percent.

Contact Center 52

Contact Center Omnichannel CX Customer Satisfaction 52

SurveySensum

OCTOBER 2, 2024

It’s about fostering relationships by understanding who your customers are and what drives them. billion by 2031. the year-over-year growth in revenues, customers, and customer lifetime values than those without. Revenue, lead conversion, and Customer Lifetime Value. CAGR, reaching $65.95 Why CXM Matters?

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52

Hodusoft

AUGUST 16, 2023

billion by 2031. The growth is attributed to increasing demand for IP PBX systems by ISPs, MSPs, ITSPs, and many other service providers. By leveraging this data, ISPs can optimize their telephony services, allocate resources efficiently, and identify areas for improvement in customer service. percent from USD 20.19

Entertainment 52

Entertainment Technology Technology Legal 52