Fonolo

JANUARY 17, 2023

If there’s one thing managers need to understand about digital transformation, it’s how artificial intelligence is changing CX in the contact center. By 2031, the savings could grow to $240 billion. It’s clear that AI’s impact on customer care and CX will be profound. What Do Customers Value in CX? Call analytics.

Artificial Intelligence 154

Artificial Intelligence Contact Center CX Machine Learning 154

Hodusoft

APRIL 12, 2023

How Contact Center Software Help Insurance Companies in Enhancing CX? By 2031, the rate of attacks is expected to increase by five times. If you’re an insurance service provider, then you must know this. But most insurers overlook customer experience while providing services to their customers.

Contact Center 52

Contact Center Omnichannel CX Customer Satisfaction 52

SurveySensum

OCTOBER 2, 2024

billion by 2031. Customer Journey Mapping: Customer journey mapping is a significant part of CXM because it provides a deep understanding of the CX. So, whether you’re analyzing data or personalizing experiences, remember: great CX doesn’t happen with guesswork—it’s built with intention, insight, and the right technology.

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52