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Key Differences: Customer Experience Management vs. Customer Relationship Management

SurveySensum

billion by 2031. Use sentiment analysis tools to find out the way your customers see your brand. It’s about fostering relationships by understanding who your customers are and what drives them. In fact, the global CXM market is expected to grow at a 14.6% CAGR, reaching $65.95 Why CXM Matters? Are they loving it?