Key Differences: Customer Experience Management vs. Customer Relationship Management
SurveySensum
OCTOBER 2, 2024
billion by 2031. Tools/Components Uses tools like customer journey mapping, feedback collection, and text analytics. It’s about fostering relationships by understanding who your customers are and what drives them. In fact, the global CXM market is expected to grow at a 14.6% CAGR, reaching $65.95 Why CXM Matters?
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