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Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
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Another valuable sources of insight in this process comes from open-ended responses in customersatisfaction surveys like NPS (Net Promoter Score), CSAT (CustomerSatisfaction Score), and CES (Customer Effort Score). These comments provide deeper insights into specific frustrations or moments of delight.
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