Managing Customer Experience Like a Pro: Inside a CX Manager’s Daily Workflow
Retently
MARCH 11, 2025
Instead of just handling complaints one by one, the CX Manager flags the issue to the product team, who redesigns the packaging to fix the issue before the next batch is manufactured. CX managers are also involved in new product development, anticipating customer concerns before a product even launches. A CX Managers job never stops.
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