Action Campaign, Customer Service and Technology

Managing Customer Experience Like a Pro: Inside a CX Manager’s Daily Workflow

Retently

MARCH 11, 2025

Step 2: Identifying High-Priority Issues Not all feedback is equal some require immediate action. Negative reviews that mention shipping issues, product defects, or poor customer service get escalated right away. CX Managers loop in the Customer Success team to address urgent cases before they escalate further.

CX Customer Experience Net Promoter Score NPS

4 key lessons from the frontlines of critical customer service

Zendesk

NOVEMBER 27, 2023

The vast majority of customer service isn’t critical, but that’s not the case for nonprofits working at the forefront of some of the most pressing challenges facing our planet and society today. Equipped with this valuable feedback, they’re able to better service their community as the project continues to grow.

Customer Service

Customer Service Action Campaign Innovation CX

Tech Customer Success

Managing Customer Experience Like a Pro: Inside a CX Manager’s Daily Workflow

4 key lessons from the frontlines of critical customer service

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