Action Campaign, CX and Technology - Tech Customer Success

Managing Customer Experience Like a Pro: Inside a CX Manager’s Daily Workflow

Retently

MARCH 11, 2025

But CX isnt just about making things easier its a major competitive advantage. That means a CX Manager isnt just responsible for handling customer concerns; theyre shaping how customers feel about the brand, turning one-time buyers into lifelong fans. So, what does a CX Manager actually do on a daily basis?

CX Customer Experience Net Promoter Score NPS

4 key lessons from the frontlines of critical customer service

Zendesk

NOVEMBER 27, 2023

To date, Signpost has reached over 60 million people, earning it the distinction of the UN Sustainable Development Goals (SDG) Action Campaign Award in 2023. As a result, they expanded their operations tenfold in just three years. Not sure where to start?

Customer Service

Customer Service Action Campaign Innovation CX

Tech Customer Success

Managing Customer Experience Like a Pro: Inside a CX Manager’s Daily Workflow

4 key lessons from the frontlines of critical customer service

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