Action Campaign and Education - Tech Customer Success

Managing Customer Experience Like a Pro: Inside a CX Manager’s Daily Workflow

Retently

MARCH 11, 2025

Step 3: Collaborating with Marketing to Turn Feedback Into Actionable Campaigns Customers dont just provide complaints, they also give valuable insights that can shape marketing strategies. A CX Manager works closely with the marketing team to turn customer feedback into better messaging, campaigns, and FAQs.

CX Customer Experience Net Promoter Score NPS

How to Make the Most of Customer Experience Feedback

Totango

OCTOBER 10, 2019

Enterprise Initiated Feedback: Responses to NPS and CES scores, response to direct-action campaigns and marketing collateral, response to training modules, seminars, and other high-contact engagements. Organizations should collect all feedback, positive or negative.

Customer Experience

Customer Experience Action Campaign NPS Touchpoint

Tech Customer Success

Managing Customer Experience Like a Pro: Inside a CX Manager’s Daily Workflow

How to Make the Most of Customer Experience Feedback

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