Action Campaign, Innovation and Technology

Managing Customer Experience Like a Pro: Inside a CX Manager’s Daily Workflow

Retently

MARCH 11, 2025

Step 3: Collaborating with Marketing to Turn Feedback Into Actionable Campaigns Customers dont just provide complaints, they also give valuable insights that can shape marketing strategies. A CX Manager works closely with the marketing team to turn customer feedback into better messaging, campaigns, and FAQs.

CX Customer Experience Net Promoter Score NPS

4 key lessons from the frontlines of critical customer service

Zendesk

NOVEMBER 27, 2023

The Signpost Project is an innovative digital platform aimed at helping crisis-affected communities around the world. To date, Signpost has reached over 60 million people, earning it the distinction of the UN Sustainable Development Goals (SDG) Action Campaign Award in 2023.

Customer Service

Customer Service Action Campaign Innovation CX

Tech Customer Success

Managing Customer Experience Like a Pro: Inside a CX Manager’s Daily Workflow

4 key lessons from the frontlines of critical customer service

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