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Data drives their decisions by monitoring NPS, CSAT, CES, and return trends, they identify pain points and push for actionable improvements. Step 1: Reviewing Key KPIs (CSAT, NPS, CES, and More) CX isnt just about gut feelings its about data-driven decisions. NPS (Net Promoter Score) : Would you recommend us?
Enterprise Initiated Feedback: Responses to NPS and CES scores, response to direct-actioncampaigns and marketing collateral, response to training modules, seminars, and other high-contact engagements. As the customer travels through the stages, track their NPS score to monitor their satisfaction with your organization.
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