Managing Customer Experience Like a Pro: Inside a CX Manager’s Daily Workflow
Retently
MARCH 11, 2025
Step 4: Moderating Social Media & Marketplace Queries Customer experience doesnt stop at email and chat, a CX Manager also regularly monitors: Amazon & Sephora product Q&A sections making sure common questions are answered. But how a business responds makes all the difference. Resolve issues, not just apologize.
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