Managing Customer Experience Like a Pro: Inside a CX Manager’s Daily Workflow
Retently
MARCH 11, 2025
A CX Manager is responsible for the entire end-to-end customer journey, making sure every touchpoint from store purchase to post-fulfillment support is smooth, frustration-free, and ultimately leads to happier, more loyal customers. Technology upgrades What AI/chatbot/self-service improvements should be tested?
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