Action Campaign and Touchpoint - Tech Customer Success

Managing Customer Experience Like a Pro: Inside a CX Manager’s Daily Workflow

Retently

MARCH 11, 2025

A CX Manager is responsible for the entire end-to-end customer journey, making sure every touchpoint from store purchase to post-fulfillment support is smooth, frustration-free, and ultimately leads to happier, more loyal customers. But in reality, their job goes far beyond answering tickets or handling complaints.

CX Customer Experience Net Promoter Score NPS

How to Make the Most of Customer Experience Feedback

Totango

OCTOBER 10, 2019

Enterprise Initiated Feedback: Responses to NPS and CES scores, response to direct-action campaigns and marketing collateral, response to training modules, seminars, and other high-contact engagements. Organizations should collect all feedback, positive or negative.

Customer Experience

Customer Experience Action Campaign NPS Touchpoint

Tech Customer Success

Managing Customer Experience Like a Pro: Inside a CX Manager’s Daily Workflow

How to Make the Most of Customer Experience Feedback

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