ECXO

NOVEMBER 19, 2023

Holistic Customer Metrics for Actionable Insights 6. The role of Aesthetics and Emotion in Design 3. Business Collaboration for Customer-Winning Propositions 4. The Significance of Customer-Centricity 5. Beyond NPS: Advanced Customer Feedback Techniques Who is Prof. Jan-Erik Baars Prof.

Actionable Insights 367

Actionable Insights NPS CX Customer Feedback 367

Customer Think

JULY 17, 2023

At the end of 2022, nearly two-thirds of marketers agreed that social listening had increased in value over the past year, according to Hootsuite. But what is it, and why is it so important?

Social Listening 94

Social Listening Actionable Insights Social Media 94

eglobalis

JANUARY 28, 2025

The book also highlights several real-world examples of companies that have successfully implemented customer engagement strategies, providing actionable insights for business leaders and CX professionals. Customer Success Strategies: Shifting from reactive customer service to proactive customer success.

CRM 195

CRM CX Actionable Insights AI 195

eglobalis

JUNE 27, 2024

Insights from these teams at companies like Salesforce, DHL, and Walmart highlight trends and areas for improvement. Data analytics is critical for processing vast amounts of information to uncover patterns and actionable insights. CDPs enable real-time analysis and segmentation.

Customer Experience 460

Customer Experience VOC Net Promoter Score Government 460

ECXO

JUNE 11, 2023

You will need to analyse real-world customers to get to the actionable insight you need. You will need to analyse real-world customers to get to the actionable insight you need. Create a customer persona – creating a persona will help you tailor your messaging and design to meet the needs of your target audience.

B2B 390

B2B B2C Touchpoint Customer Satisfaction 390

Execs In The Know

NOVEMBER 21, 2024

Watch the full webinar on-demand to explore more actionable insights for your team, including: Debunking the Myths: Addressing the biggest fears and misunderstandings surrounding AI in CX—like “Will AI make our service less human?”

Sports 105

Sports AI CX Artificial Intelligence 105

ECXO

JULY 29, 2024

Insights from teams at firms like IBM, FedEx, and Target highlight trends and areas for improvement. Data Analytics : Processing vast amounts of information to uncover patterns and actionable insights. Real-Time Customer Data Platforms (CDPs) : Integrating data from various touchpoints to offer a unified view of the customer.

Customer Experience 380

Customer Experience Net Promoter Score VOC Government 380

Callminer

NOVEMBER 24, 2019

These tips provide valuable insight into choosing and using call center metrics more effectively to condense performance data into actionable insights.

Actionable Insights 182

Actionable Insights 182

Callminer

OCTOBER 31, 2019

Here's how to identify actionable insights to reduce employee and customer churn. It’s no secret that customer churn is costing businesses huge amounts.

Actionable Insights 182

Actionable Insights 182

Uniphore

JUNE 22, 2021

Yet, beneath these videos and comics is a wellspring of actionable insights. By leaning in and listening to the gripes your employees face, you can glean actionable insights that can make all the difference. #3 Check it out! We’re often trained to tune out employee rants and to take caricatures with a grain of salt.

Social Media 219

Social Media Contact Center Entertainment Actionable Insights 219

eglobalis

SEPTEMBER 3, 2024

Everyone I spoke with offered different insights into these findings, suggesting numerous reasons why the platforms fall short: Perpetuating the fallacy that one number can tell a story and seeking to impress decision makers, platforms prioritise data presentation over actionable insights, to create ‘simple reporting’.

VOC 310

VOC CX Voice of the Customer Text Analytics 310

Callminer

FEBRUARY 19, 2020

Actively evaluating your employees’ performance on the job can yield highly actionable insights, but only if done in a meaningful way. Similarly, the use of paired work environments can improve performance by giving agents a chance to learn from one another in real-time. Evaluating Performance.

Artificial Intelligence 287

Artificial Intelligence Social Media Innovation AI 287

ECXO

JULY 26, 2023

Agile, cross-functional teams – marketing, sales, customer services and contact centres, operations, product teams, tech and PR have access to instant, actionable insights. Data security and compliance should be prioritised to protect sensitive customer information.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

eglobalis

OCTOBER 9, 2024

Why Not Every Request is Possible: 10 Actionable Insights As much as companies would love to satisfy every customer request, it’s not always practical or feasible. .” – Jobs emphasized the importance of understanding deeper customer needs and anticipating desires that customers themselves might not yet realize.

Customer Feedback 516

Customer Feedback Compliance Innovation B2B 516

C3Centricity

JUNE 24, 2024

This comprehensive guide delves into the ten most common challenges in insight development, offering detailed analysis and strategies to overcome each obstacle, ensuring your organization can harness data for strategic advantage. In addition, developing actionable insights from a single survey is rare. None of these are!

Actionable Insights 117

Actionable Insights Technology Technology 117

eglobalis

JULY 31, 2024

Enhanced Analytics and Insights: Advanced analytics and reporting tools will become more sophisticated, providing deeper and more actionable insights into customer behavior and campaign performance. Real-time data processing and AI-driven responses will enable companies to meet customer expectations promptly.

Customer Experience 434

Customer Experience Social Media Predictive Analytics AI 434

Zonka Feedback

OCTOBER 28, 2024

With its ability to reveal nuanced, actionable insights, the Likert Scale, through the use of a Likert scale survey question, uncovers what truly drives satisfaction or frustration—making it an essential tool for CX leaders aiming to elevate their customer experience strategy. Stuck with flat feedback?

Actionable Insights 59

Actionable Insights CX Customer Experience 59

Totango

FEBRUARY 12, 2025

Enterprise customer health scores must capture these nuances and deliver actionable insights. Now is the moment to empower your team with the tools needed to centralize data, uncover actionable insights, and set new expectations. Navigate complex purchase decisions influenced by multiple stakeholders.

Actionable Insights 62

Actionable Insights Predictive Analytics AI Construction 62

ECXO

DECEMBER 25, 2024

Technologies like CRM systems, AI-driven analytics, and customer feedback platforms can provide actionable insights. Invest in the Right Tools and Training Equip employees with the tools and training needed to deliver great experiences.

Customer Experience 156

Customer Experience Social Media CX E-commerce 156

ECXO

DECEMBER 4, 2024

It’s important to note that these KPIs serve as indicators of customer success and provide actionable insights for companies to improve their strategies and offerings. Metrics for Success The key Performance Indicators (KPIs) used for measuring customer success may vary based on the nature of the business.

Manufacturing 156

Manufacturing Customer Satisfaction Net Promoter Score B2B 156

CX Accelerator

JANUARY 7, 2019

The big challenge is parsing through the data to get actionable insight and NLP is foundational to this work. This is exciting because we communicate with our customers via text whether it’s through inbound support messages, transcribed phone calls, or voice of customer survey responses.

AI 275

AI Machine Learning CX Net Promoter Score 275

eglobalis

MARCH 30, 2025

This real-time flow of data (in multiple languages and markets) gave HP actionable insight into user experience issues with current product versions, something the slow survey cycle failed to do. In a recent initiative, HP moved to gather continuous feedback and usage telemetry across its thousands of product models.

AI 326

AI CX Sentiment Analysis Predictive Analytics 326

SurveySensum

APRIL 7, 2025

Understanding Its Value for CX Professionals SurveyMonkey is a feedback management tool widely used for gathering customer feedback, offering drag-and-drop survey design and data analysis tools that yield actionable insights. Personalized alerts and actionable insights then enable team members to efficiently close the loop.

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

Lumoa

SEPTEMBER 1, 2023

Actionable Insights just got better Insights are designed to help you get to the heart of your feedback, showing you trends and data points without you having to dig them out your self. Feel free to check out our FAQ on Lumoa GPT to learn how you can get started with the next generation tool in feedback analysis!

Actionable Insights 147

Actionable Insights B2C Start-ups Customer Feedback 147

CX Accelerator

NOVEMBER 11, 2022

Customer insights can be gained in many ways and are a great way to gauge how the customer feels about the current experience. For this reason, we have included measurement with customer insights. Once customer data has been gathered, an analytics function is required to derive meaningful, actionable insight from it.

CX 307

CX Customer Journey Map CX Transformation Government 307

SurveySensum

OCTOBER 29, 2024

So, let’s discover how contact center analytics can help you gain actionable insights about this touchpoint and your overall business and optimize your operations. With the help of advanced analytics in the customer service process, you can optimize and streamline your activities and improve your customer experience.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

Intercom, Inc.

FEBRUARY 12, 2020

This real interaction with our customers, whether it’s answering a short “How would I…” question or dealing with a serious complaint, is the best eye-opener for unlocking “aha” moments and actionable insights. Capturing actionable insights.

Engineering 193

Engineering Education Actionable Insights Sales 193

ECXO

OCTOBER 7, 2024

As the architect of experiences that go beyond the transactional, you have the ability to decode customer needs and desires, turning them into actionable insights that propel your organization forward. Craft a narrative where every customer feels valued, heard, and truly understood.

Customer Experience 373

Customer Experience CX Innovation Artificial Intelligence 373

Callminer

JULY 18, 2019

What do you think is the most powerful insight we can gain from topic turns? Finding actionable insights can alter agent behavior and make true business impact. But what the actionable insight actually is vary from business and department. Join us August 14th.

Machine Learning 140

Machine Learning ML Artificial Intelligence Actionable Insights 140

Uniphore

NOVEMBER 9, 2021

For businesses, AI-powered applications enable time and cost savings, smarter customer services, and efficient CX management, plus reliable, actionable insights that facilitate decision-making.

Contact Center 130

Contact Center Artificial Intelligence CX Transformation Actionable Insights 130

ECXO

NOVEMBER 9, 2023

Prepare to be inspired and equipped with actionable insights that can truly make a difference. What you will learn: -In her presentation, Karen unveils the remarkable synergy between CX and culture, illuminating how the latter propels the former to new heights. Karen’s Bio: Principal of Co.-Design Karen is the principal of Co.-Design

CX 156

CX CXM Government Contact Center 156

Intercom, Inc.

FEBRUARY 24, 2021

That’s why we’re so excited to announce two powerful new reporting features in Intercom to help you find the signal and surface the most valuable insights: conversation topics and custom reports. Find meaningful insights fast with conversation topics.

ML 243

ML Machine Learning Customer Satisfaction Actionable Insights 243

SurveySensum

OCTOBER 28, 2024

Customer Service: Actionable Insights for Resolution Efficiency If you use NPS as a case resolution KPI, you can track how many detractors are turned into promoters after communicating with customer support. Let Customer Feedback Lead Your Product Development with SurveySensum. Let’s unravel them together! Your next step?

NPS 52

NPS Customer Loyalty Actionable Insights Sentiment Analysis 52

Totango

NOVEMBER 21, 2024

Extracting actionable insights from this sea of information is often cumbersome. As digital transformation redefines traditional roles, customer success has become a pivotal player in revenue generation. Despite their critical roles, customer success teams face the daunting task of managing vast data from customer interactions.

AI 62

AI Gaming Actionable Insights Sales 62

The DiJulius Group

DECEMBER 12, 2022

Here are some excellent and actionable insights to kick off brainstorming for making 2023 your best year ever: 1. Now is the best time to create your Customer Experience theme for the new year, one that you can rally your entire organization around. The Great Retention Great companies help people live amazing lives.

Customer Experience 111

Customer Experience Actionable Insights 111