ECXO

JULY 29, 2024

Insights from teams at firms like IBM, FedEx, and Target highlight trends and areas for improvement. Data Analytics : Processing vast amounts of information to uncover patterns and actionable insights. Real-Time Customer Data Platforms (CDPs) : Integrating data from various touchpoints to offer a unified view of the customer.

Customer Experience 380

Customer Experience Net Promoter Score VOC Scorecard 380

Callminer

NOVEMBER 24, 2019

These tips provide valuable insight into choosing and using call center metrics more effectively to condense performance data into actionable insights.

Actionable Insights 182

Actionable Insights 182

Callminer

OCTOBER 31, 2019

Here's how to identify actionable insights to reduce employee and customer churn. It’s no secret that customer churn is costing businesses huge amounts.

Actionable Insights 182

Actionable Insights 182

ECXO

NOVEMBER 25, 2024

Actionable Insights: Assign urgency scores: Rank features based on their potential to capture time-limited opportunities. Evaluate market timing: Certain trends justify expedited action, but others may fade before completion. While time-sensitive requests can be important, they must be weighed against other factors.

B2B 391

B2B Engineering Innovation CRM 391

Uniphore

JUNE 22, 2021

Yet, beneath these videos and comics is a wellspring of actionable insights. By leaning in and listening to the gripes your employees face, you can glean actionable insights that can make all the difference. #3 Check it out! We’re often trained to tune out employee rants and to take caricatures with a grain of salt.

Social Media 219

Social Media Contact Center Actionable Insights Entertainment 219

Experience Investigators

NOVEMBER 12, 2024

What if you could turn every customer complaint into a stepping stone for innovation? In this episode, we explore the untapped potential of negative feedback to revolutionize your business. Discover how reframing customer complaints can enhance relationships and uncover opportunities for growth.

Actionable Insights 52

Actionable Insights Innovation CX Customer Experience 52

eglobalis

JUNE 27, 2024

Insights from these teams at companies like Salesforce, DHL, and Walmart highlight trends and areas for improvement. Data analytics is critical for processing vast amounts of information to uncover patterns and actionable insights. CDPs enable real-time analysis and segmentation.

Customer Experience 369

Customer Experience Net Promoter Score VOC Government 369

eglobalis

DECEMBER 17, 2024

Critics argue that NPS oversimplifies complex emotions and fails to provide actionable insights that drive meaningful change. Rethinking Customer Loyalty Metrics: Beyond NPS The Net Promoter Score (NPS) , once heralded as the ultimate measure of customer loyalty, is now under scrutiny.

AI 276

AI CX Sentiment Analysis Net Promoter Score 276

Callminer

FEBRUARY 19, 2020

Actively evaluating your employees’ performance on the job can yield highly actionable insights, but only if done in a meaningful way. Similarly, the use of paired work environments can improve performance by giving agents a chance to learn from one another in real-time. Evaluating Performance.

Artificial Intelligence 287

Artificial Intelligence Innovation Social Media AI 287

ECXO

JULY 26, 2023

Agile, cross-functional teams – marketing, sales, customer services and contact centres, operations, product teams, tech and PR have access to instant, actionable insights. Data security and compliance should be prioritised to protect sensitive customer information.

Predictive Analytics 296

Predictive Analytics Education Touchpoint CX 296

eglobalis

NOVEMBER 5, 2024

Over the years, he has established himself as a pioneer, helping leaders, teams, and organizations navigate a rapidly changing world with actionable insights and a profound understanding of technology’s potential.

Innovation 391

Innovation CX Social Media Entertainment 391

CX Accelerator

JANUARY 7, 2019

The big challenge is parsing through the data to get actionable insight and NLP is foundational to this work. This is exciting because we communicate with our customers via text whether it’s through inbound support messages, transcribed phone calls, or voice of customer survey responses.

AI 275

AI Machine Learning CX Net Promoter Score 275

Lumoa

SEPTEMBER 1, 2023

Actionable Insights just got better Insights are designed to help you get to the heart of your feedback, showing you trends and data points without you having to dig them out your self. Feel free to check out our FAQ on Lumoa GPT to learn how you can get started with the next generation tool in feedback analysis!

Actionable Insights 147

Actionable Insights B2C Start-ups Customer Feedback 147

eglobalis

OCTOBER 9, 2024

Why Not Every Request is Possible: 10 Actionable Insights As much as companies would love to satisfy every customer request, it’s not always practical or feasible. .” – Jobs emphasized the importance of understanding deeper customer needs and anticipating desires that customers themselves might not yet realize.

Customer Feedback 441

Customer Feedback Innovation Compliance B2B 441

CX Accelerator

NOVEMBER 11, 2022

Customer insights can be gained in many ways and are a great way to gauge how the customer feels about the current experience. For this reason, we have included measurement with customer insights. Once customer data has been gathered, an analytics function is required to derive meaningful, actionable insight from it.

CX 307

CX Customer Journey Map CX Transformation Government 307

C3Centricity

JUNE 24, 2024

This comprehensive guide delves into the ten most common challenges in insight development, offering detailed analysis and strategies to overcome each obstacle, ensuring your organization can harness data for strategic advantage. In addition, developing actionable insights from a single survey is rare. None of these are!

Actionable Insights 93

Actionable Insights Technology Technology 93

ECXO

NOVEMBER 19, 2024

Let us embark on this journey through the Star Wars universe to discover actionable insights that can transform the way companies approach their customer relationships.

CX 296

CX Customer Experience Social Media Touchpoint 296

Intercom, Inc.

FEBRUARY 12, 2020

This real interaction with our customers, whether it’s answering a short “How would I…” question or dealing with a serious complaint, is the best eye-opener for unlocking “aha” moments and actionable insights. Capturing actionable insights.

Engineering 193

Engineering Education Actionable Insights Sales 193

Callminer

JULY 18, 2019

What do you think is the most powerful insight we can gain from topic turns? Finding actionable insights can alter agent behavior and make true business impact. But what the actionable insight actually is vary from business and department. Join us August 14th.

Machine Learning 140

Machine Learning ML Artificial Intelligence Actionable Insights 140

ECXO

OCTOBER 7, 2024

As the architect of experiences that go beyond the transactional, you have the ability to decode customer needs and desires, turning them into actionable insights that propel your organization forward. Craft a narrative where every customer feels valued, heard, and truly understood.

Customer Experience 373

Customer Experience CX Innovation Customer Satisfaction 373

Execs In The Know

MARCH 7, 2024

In turn, big data serves as the lifeblood of generative AI, providing the raw material for actionable insights and data-driven innovations. When fueled by an organization’s own data, generative AI can uncover hidden patterns, predict customer trends, and optimize decision-making processes.

AI 111

AI Actionable Insights Innovation Compliance 111

eglobalis

JULY 31, 2024

Enhanced Analytics and Insights: Advanced analytics and reporting tools will become more sophisticated, providing deeper and more actionable insights into customer behavior and campaign performance. Real-time data processing and AI-driven responses will enable companies to meet customer expectations promptly.

Customer Experience 328

Customer Experience Social Media Predictive Analytics AI 328

Uniphore

NOVEMBER 9, 2021

For businesses, AI-powered applications enable time and cost savings, smarter customer services, and efficient CX management, plus reliable, actionable insights that facilitate decision-making.

Contact Center 130

Contact Center Artificial Intelligence CX Transformation Actionable Insights 130

ECXO

NOVEMBER 9, 2023

Prepare to be inspired and equipped with actionable insights that can truly make a difference. What you will learn: -In her presentation, Karen unveils the remarkable synergy between CX and culture, illuminating how the latter propels the former to new heights. Karen’s Bio: Principal of Co.-Design Karen is the principal of Co.-Design

CX 156

CX CXM Government Contact Center 156

Intercom, Inc.

FEBRUARY 24, 2021

That’s why we’re so excited to announce two powerful new reporting features in Intercom to help you find the signal and surface the most valuable insights: conversation topics and custom reports. Find meaningful insights fast with conversation topics.

ML 243

ML Machine Learning Customer Satisfaction Actionable Insights 243

Uniphore

NOVEMBER 17, 2021

From emotional and sentiment feedback to process speed and efficiency, AI-powered speech analytics can uncover actionable insights wealth management firms can use to cut call times and agent errors while increasing investor satisfaction and retention. Download Now.

Compliance 130

Compliance Actionable Insights AI Sales 130

The DiJulius Group

DECEMBER 12, 2022

Here are some excellent and actionable insights to kick off brainstorming for making 2023 your best year ever: 1. Now is the best time to create your Customer Experience theme for the new year, one that you can rally your entire organization around. The Great Retention Great companies help people live amazing lives.

Customer Experience 105

Customer Experience Actionable Insights 105

ECXO

MAY 27, 2024

Enhanced Data Analytics AI algorithms excel at analysing large datasets quickly and accurately, providing actionable insights previously unattainable due to the sheer volume and complexity of the data. The focus will shift to functionality, adoption, and customer experience and its outcomes. This will mean no more wasted time.

AI 227

AI Technology Technology CX 227

Uniphore

OCTOBER 4, 2021

Extracting actionable insights from customer interactions with AI. First Name Last Name Email Address Company Name Phone Job Title By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. The evolution of voice technology & conversational AI.

AI 100

AI Predictive Analytics Customer Experience Actionable Insights 100

Uniphore

JUNE 15, 2021

However, beneath this surface is a wellspring of actionable insights. Step 3: Keep Listening We’re often trained to tune out employee rants and to take caricatures with a grain of salt. Source: forester † Enghouse Interactive Agent Wellbeing Survey. 3 Ways Call Center Coaching is Leading to Customer Churn. 10 Agent Superpowers.

Social Media 162

Social Media CX Contact Center Actionable Insights 162

Intercom, Inc.

APRIL 21, 2020

Customer feedback strategy: How to collect, analyze and take action. This post takes a deep dive on the art and science of customer feedback , with rules and tips for getting the real, actionable insights from your discussions with customers.

Customer Feedback 186

Customer Feedback Transportation Actionable Insights Customer Retention 186

Callminer

FEBRUARY 27, 2019

Focus on gathering ‘actionable insights.’. Many companies face the issue of gathering lots of customer data but don’t know how to actually derive actionable, meaningful insights from it. To make sense of your customer data, getting actionable insights is essential.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

Execs In The Know

NOVEMBER 21, 2024

Watch the full webinar on-demand to explore more actionable insights for your team, including: Debunking the Myths: Addressing the biggest fears and misunderstandings surrounding AI in CX—like “Will AI make our service less human?”

Sports 103

Sports AI CX Artificial Intelligence 103

Lumoa

OCTOBER 1, 2024

Actionable Insights have been overhauled! We originally offered lots of different Insights types, but we received long term feedback that customers were unsure of the differeneces between the Insights, and when one would be more applicable than the other. Let’s get started! This had an Impact of us gaining 1.13

Actionable Insights 78

Actionable Insights AI Customer Feedback NPS 78