Actionable Insights Age of the Customer Customer Experience Touchpoint 
CX Accelerator
FEBRUARY 12, 2018
We now live in the age of the customer, where customers expect consistent, high-value experiences. If customers don’t get immediate value, they will likely leave and go to a company who will deliver an experience that meets their expectations. 3) Empower customers to provide feedback.
Callminer
FEBRUARY 27, 2019
.” — Neil Davey, The Nine Steps to Designing a Voice of the Customer Programme , MyCustomer; Twitter: @MyCustomer. . . Realize the type of response that your customer craves. It is undoubtedly true that customers are better informed. Getting the customer experience right and keeping it right is more important,’ he says.
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