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What is Voice of the Customer? 25 Experts Give Best Practices

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.” — Neil Davey, The Nine Steps to Designing a Voice of the Customer Programme , MyCustomer; Twitter: @MyCustomer. . . Realize the type of response that your customer craves. It is undoubtedly true that customers are better informed. .” – 5 Good Reasons to Capture the Voice of the Customer , SurveyMonkey; Twitter: @SurveyMonkey. .