eglobalis

JULY 31, 2024

Live Chat and Chatbot Solutions Platforms like Intercom, GenesysDX, Liveperson and Drift offer live chat and AI-powered chatbot functionalities. As AI evolves, chatbots will become better.” The platform’s data-driven insights and AI capabilities enable more personalized and efficient customer engagements.

Customer Experience 434

Customer Experience Social Media Predictive Analytics AI 434

ECXO

MAY 27, 2024

bnbvvvV Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes Article source: [link] Introduction Artificial Intelligence is revolutionizing enterprise technology, and will redefine enterprise software design, and transform how businesses enhance customer, user experiences and drive business outcomes.

AI 227

AI Technology Technology CX 227

CX Accelerator

JANUARY 7, 2019

The big challenge is parsing through the data to get actionable insight and NLP is foundational to this work. Hopefully this helps you recognize where AI is actually making a difference as you evaluate tools and technologies in the CX marketplace. Let’s look at an example where we see NLP at work in the CX.

Machine Learning 275

Machine Learning AI CX Net Promoter Score 275

eglobalis

JANUARY 28, 2025

Technology’s Role in CX: Leveraging CRM tools, AI, and data analytics to enhance engagement. The book also highlights several real-world examples of companies that have successfully implemented customer engagement strategies, providing actionable insights for business leaders and CX professionals.

CRM 195

CRM CX Actionable Insights AI 195

Comm100

APRIL 15, 2025

Customer support teams have never had more data at their fingertips yet turning that data into actionable insights remains one of the biggest challenges. Comm100s AI Agent and AI Copilot already help support teams automate conversations and boost productivity. Thats where AI-powered sentiment analysis steps in.

AI 52

AI Sentiment Analysis Actionable Insights Sales 52

SurveySensum

MARCH 10, 2025

Conversational Analytics is the process of analyzing customer interactions – across chats, emails, call transcripts, surveys, and other communication channels – to extract insights, detect trends, and improve customer experience. It goes beyond just words; it identifies sentiment, intent, and patterns using AI and NLP.

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

ECXO

DECEMBER 25, 2024

Example Action: Implement AI-driven recommendation engines on your website to suggest products or services based on browsing history. Example Action: Deploy AI-driven chatbots to greet website visitors and address their questions instantly. Segment your audience based on behavior, demographics, and preferences.

Customer Experience 156

Customer Experience Social Media CX E-commerce 156

Callminer

FEBRUARY 19, 2020

Actively evaluating your employees’ performance on the job can yield highly actionable insights, but only if done in a meaningful way. Embracing innovative new practices such as artificial intelligence (AI) and flexible working arrangements can help considerably in alleviating such issues. Evaluating Performance.

Artificial Intelligence 287

Artificial Intelligence Social Media Innovation AI 287

ECXO

NOVEMBER 19, 2023

Holistic Customer Metrics for Actionable Insights 6. The role of Aesthetics and Emotion in Design 3. Business Collaboration for Customer-Winning Propositions 4. The Significance of Customer-Centricity 5. Beyond NPS: Advanced Customer Feedback Techniques Who is Prof. Jan-Erik Baars Prof.

Actionable Insights 367

Actionable Insights NPS CX Customer Feedback 367

Uniphore

JUNE 22, 2021

Yet, beneath these videos and comics is a wellspring of actionable insights. By leaning in and listening to the gripes your employees face, you can glean actionable insights that can make all the difference. #3 Check it out! We’re often trained to tune out employee rants and to take caricatures with a grain of salt.

Social Media 219

Social Media Contact Center Entertainment Actionable Insights 219

InteractionMetrics

DECEMBER 10, 2024

Open-ends are your gold but extracting the gold is challenging, which is why companies look to AI to solve the problem. But is AI your best solution? With so many responses, its nearly impossible to process and glean actionable insights. Why Cant You Just Use AI For This? If so, when and where should it be applied?

AI 52

AI Sentiment Analysis Actionable Insights Unstructured Data 52

Intercom

JANUARY 20, 2025

Here, we dive into the key areas that make Fin the standout AI agent for fintech companies. Fin AI Agent can deliver value straight away by resolving the bulk of these issues, and freeing up more bandwidth for the human support team to focus on more complex topics. Keen to get started?

Customer Service 91

Customer Service Compliance AI Education 91

Execs In The Know

MARCH 7, 2024

At the heart of this transformation lies the unique relationship between generative AI and big data. As financial institutions (FIs) face greater competition and steeper customer expectations, it’s clear that the convergence of generative AI and big data is not just a trend but a necessary paradigm shift.

AI 111

AI Actionable Insights Innovation Compliance 111

eglobalis

JUNE 27, 2024

Insights from these teams at companies like Salesforce, DHL, and Walmart highlight trends and areas for improvement. Data analytics is critical for processing vast amounts of information to uncover patterns and actionable insights. CDPs enable real-time analysis and segmentation.

Customer Experience 460

Customer Experience Net Promoter Score VOC Government 460

Totango

FEBRUARY 12, 2025

Enterprise customer health scores must capture these nuances and deliver actionable insights. AI-powered insights and early warning systems A core advantage of health scores is their ability to function as an early warning system. Navigate complex purchase decisions influenced by multiple stakeholders.

Actionable Insights 62

Actionable Insights Predictive Analytics AI Construction 62

Uniphore

OCTOBER 4, 2021

The World AI & RPA Show brings together leaders from a variety of client-facing enterprises to discuss the important role AI plays in developing a superior customer-focused business. Watch this webinar to hear Ravi Saraogi, President APAC, Uniphore, share his insights on transforming the customer experience through AI & RPA.

AI 100

AI Predictive Analytics Customer Experience Actionable Insights 100

Execs In The Know

JULY 14, 2024

Our latest CX Leaders Webinar focused on harnessing artificial intelligence (AI) and upskilling to elevate the agent experience. They explored the nuances of integrating AI in customer service, the impact on both agents and customers and the strategic steps necessary to leverage this technology effectively.

AI 95

AI Artificial Intelligence Actionable Insights Gaming 95

ECXO

JULY 26, 2023

Agile, cross-functional teams – marketing, sales, customer services and contact centres, operations, product teams, tech and PR have access to instant, actionable insights. AI, automation and machine learning mean solutions are available to meet these expectations – at scale. They want to be seen as individuals.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

ECXO

JUNE 11, 2023

You will need to analyse real-world customers to get to the actionable insight you need. You will need to analyse real-world customers to get to the actionable insight you need. Create a customer persona – creating a persona will help you tailor your messaging and design to meet the needs of your target audience.

B2B 390

B2B B2C Touchpoint Customer Satisfaction 390

Totango

NOVEMBER 21, 2024

Extracting actionable insights from this sea of information is often cumbersome. Introducing the Game-Changer: Totango Unison Meet Unison, a groundbreaking AI-driven solution designed to revolutionize data management while empowering teams to anticipate customer needs and cultivate deeper relationships.

AI 62

AI Gaming Actionable Insights Sales 62

ECXO

DECEMBER 4, 2024

This interaction can be scaled using automation tools and AI, making it easier to manage a larger customer base. It’s important to note that these KPIs serve as indicators of customer success and provide actionable insights for companies to improve their strategies and offerings.

Manufacturing 156

Manufacturing Customer Satisfaction Net Promoter Score B2B 156

Lumoa

JUNE 4, 2018

Finnish SaaS company Lumoa , which provides AI-powered customer experience analytics software for medium and large sized companies across the Nordics, has announced €650 000 in funding. The investment was led by Icebreaker.vc, along with serial entrepreneur Ali Omar and Business Finland.

Net Promoter Score 113

Net Promoter Score AI Customer Experience Machine Learning 113

SurveySensum

APRIL 7, 2025

Understanding Its Value for CX Professionals SurveyMonkey is a feedback management tool widely used for gathering customer feedback, offering drag-and-drop survey design and data analysis tools that yield actionable insights. Ease-of-Use Creating surveys is effortless with SurveySensum’s AI-enabled survey builder.

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

Zendesk

DECEMBER 7, 2021

Companies are increasingly leaning on artificial intelligence (AI) to automatically collect and organize customer data at each touchpoint so they can deliver better experiences. But what exactly does it mean to use AI throughout the customer journey? What is AI customer experience? 3 ways to use AI customer experience.

AI 97

AI Customer Experience Artificial Intelligence Machine Learning 97

SurveySensum

OCTOBER 29, 2024

So, let’s discover how contact center analytics can help you gain actionable insights about this touchpoint and your overall business and optimize your operations. It uses machine learning and AI to mine customer data to predict customer behavior, preferences, and expectations ahead of time. What is Contact Center Analytics?

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Generative AI and other cutting-edge technologies provide unprecedented avenues (and speed!) AI can be a worthy partner.

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98

Retently

OCTOBER 11, 2024

Loris AI 4. QA tools enable you to monitor interactions in real-time, automate support quality control, and provide actionable insights that ensure your team delivers a seamless experience every time. Table of contents Key Takeaways: What is Customer Support Quality Assurance? Medallia Agent Connect (former Stella Connect) 3.

Retail 134

Retail Scorecard Sentiment Analysis Customer Service 134

Uniphore

NOVEMBER 17, 2021

In this article, we explore how AI-powered speech analytics are helping wealth management firms to: Comply with Record-Keeping Regulations. Conversational AI-powered speech analytics can record, organize and analyze thousands of conversations with greater speed and accuracy than quality assurance (QA) teams ever could on their own.

Compliance 130

Compliance Actionable Insights AI Sales 130

Uniphore

NOVEMBER 9, 2021

Contact centers can deliver superior CX, save costs, and achieve better ROI with AI and automation. For businesses, AI-powered applications enable time and cost savings, smarter customer services, and efficient CX management, plus reliable, actionable insights that facilitate decision-making.

Contact Center 130

Contact Center Artificial Intelligence CX Transformation Actionable Insights 130

SurveySensum

SEPTEMBER 5, 2023

Dive into this blog to explore 11 actionable insights and uncover the full potential. 11 Actionable Insights for Exceptional SaaS Customer Experience SaaS customer experience is the holistic perception customers have of your product. AI Plus Human: Platforms like Zomato combine AI assistance with human support.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Callminer

JULY 18, 2019

Our ongoing AI webinar series has been full of great audience questions on artificial intelligence, machine learning, and natural language processing. We wanted to highlight some from our most recent How to Use Topic Modeling to Extract Conversational Insights. How is topic modeling different from categories themselves?

Machine Learning 140

Machine Learning ML Artificial Intelligence Actionable Insights 140

Execs In The Know

MARCH 12, 2025

If you attended Customer Response Summit (CRS), you heard firsthand in harpin AIs session with Princess Cruises how data quality is the #1 roadblock to great customer experiences. AI-powered automation falls short when its fed incorrect data, causing chatbots and self-service portals to deliver irrelevant or misleading responses.

AI 52

AI CRM CX Actionable Insights 52

SurveySensum

DECEMBER 30, 2024

ChurnZero B2B, SaaS Proactive customer engagement with real-time interactions Automated health score monitoring for predictive insights Data-driven decisions with key CX metrics Automated playbooks for scalable engagement $12,000 annually 4.7 Identify sentiments, complaints, and trends for actionable insights with AI-powered text analysis.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. But it is one thing to claim that a business values customer feedback and another to sift out the actionable data.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

ClientSuccess

MAY 25, 2023

ClientSuccess launches SmartCS , its groundbreaking AI-driven solution designed to empower customer success managers and executives with data-driven insights, optimized workflows, prescriptive recommendations, and intelligent actions. ClientSuccess sets the standard for being powerfully simple and simply powerful.

Net Promoter Score 81

Net Promoter Score AI Unstructured Data NPS 81

ECXO

NOVEMBER 9, 2023

Prepare to be inspired and equipped with actionable insights that can truly make a difference. Which is passionate about Conversational AI to empower every person and every organization to achieve more. With clarity and precision, she imparts pivotal concepts and initiates a journey towards sustainable, positive impact.

CX 156

CX CXM Government Contact Center 156

SurveySensum

MARCH 26, 2025

From spotting customer sentiment in reviews to detecting fraud in financial reports, text mining helps businesses turn unstructured text into actionable insights. Heres why text mining is crucial across industries: Extracts Actionable Insights : Every day, around 328.77 million terabytes of data are created globally.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52