SurveySensum

OCTOBER 17, 2024

It is best to focus on omnichannel feedback collection and target deeper analysis to understand customer preferences and behavior with actionable insights. So, always opt for AI text analytics tools for it, and there are many in the market! Manually doing it can take days. Otherwise, what is the point of gathering feedback?

Customer Feedback 52

Customer Feedback Text Analytics Social Media Artificial Intelligence 52

SurveySensum

DECEMBER 18, 2024

Launch, analyze, and extract actionable insights from your NPS program with SurveySensums NPS experts! Lets now understand why NPS is important for business growth. With this tool, you can run NPS text analysis on the gathered feedback and automate the process of extracting valuable insights.

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

SurveySensum

DECEMBER 2, 2024

SurveySensum SurveySensum is an AI-enabled customer feedback tool that helps businesses achieve their objective with actionable customer feedback. These CX consultants help you with everything, from designing effective surveys to figuring out what the results mean and how to use them to improve your business.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

Intercom, Inc.

MARCH 16, 2021

For example, with Intercom you can: View AI-powered suggestions to see the topics your customers are writing in about most. You’ll also be able to quickly see how effective your team is at resolving these issues at a glance.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

SurveySensum

APRIL 11, 2025

With AI-driven key driver analysis, you can move beyond intuition and pinpoint exactly what factors matter the most. SurveySensum’s AI-powered text and sentiment analysis software automatically tags and subtags feedback into relevant categories based on relevant keywords and themes. Scroll down! What Is Key Driver Analysis?

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

Gainsight

OCTOBER 4, 2024

The rapid evolution of AI technology is reshaping how we engage with customers, manage our teams, and drive business growth. Without further ado, here’s my perspective on how AI is becoming a crucial competitive differentiator in customer success.

AI 52

AI Artificial Intelligence Actionable Insights Gaming 52

Gainsight

OCTOBER 4, 2024

The rapid evolution of AI technology is reshaping how we engage with customers, manage our teams, and drive business growth. Without further ado, here’s my perspective on how AI is becoming a crucial competitive differentiator in customer success.

AI 52

AI Artificial Intelligence Actionable Insights Gaming 52

InteractionMetrics

MARCH 13, 2025

You need to know what customers are actually saying so you can identify key themes, uncover root causes, and take meaningful action. We provide comprehensive text analysis services that include sentiment analysis to deliver actionable insights you can use to improve the customer experience.

Sentiment Analysis 52

Sentiment Analysis Customer Experience Machine Learning Social Media 52

SugarCRM

APRIL 14, 2022

Clare shares her thoughts on addressing lead and revenue generation: “By marrying artificial intelligence (AI) innovations with customer intent data, organizations can take sales and marketing efforts to the next level and at scale. This marriage of insights creates a powerful data relationship.

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. Qualtrics Allows closed-loop follow-ups Collect data from different sources Generate real-time insights into CX Contact to know the pricing details 4.4 And not just that.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Retently

AUGUST 5, 2024

If you’re looking to boost your customer satisfaction and drive business growth, you’ve come to the right place. Your journey to improved customer satisfaction and business growth starts here! Key Takeaways If you’re a small or medium business, look for an affordable, easy-to-use tool that can grow with you.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

SurveySensum

FEBRUARY 4, 2025

With a single security layer, you can get opportunities to access new customers and achieve business growth exponentially. However, a GDPR compliant survey tool focused on maintaining high-quality, actionable data by regularly purging irrelevant records. Therefore, Ive curated an A-list of top GDPR-compliant survey platforms.

Compliance 52

Compliance Start-ups Healthcare AI 52

SurveySensum

DECEMBER 4, 2024

This CX metric has the ability to gauge customer loyalty and predict business growth. Artificial Intelligence: With AI, banks can improve and automate their customer support, making the service more efficient. Taking Action on Feedback: Banks often struggle to convert the feedback received into actionable insights.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Hodusoft

DECEMBER 26, 2024

Growing Popularity of Chatbots An online poll conducted by Gartner between January and February 2022 revealed that 27 out of 50 respondents said that they are using some form of chatbot, Virtual Customer Assistant (VCA) or other types of conversational AI platforms for customer-facing applications.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

SurveySensum

FEBRUARY 7, 2025

Sync your NPS data with your CRM or business systems, and set workflows that automatically send surveys after critical events, like a purchase or customer service interaction. SurveySensum takes this automation a step further with its AI-powered capabilities. Non-responders receive automatic reminders, ensuring no feedback is missed.

NPS 52

NPS Customer Feedback Outlook E-commerce 52

Retently

NOVEMBER 27, 2024

When customers feel understood, they’re more likely to return – and that’s a win for both customer satisfaction and business growth. By combining data with actionable insights, you can fine-tune your strategies to meet customer needs more effectively. This lets you tailor marketing efforts for maximum impact.

Sales 149

Sales Social Media Predictive Analytics Start-ups 149

Intercom

FEBRUARY 8, 2023

It reveals the top five trends transforming the world of customer service and offers actionable insights to help set support teams up for success – and move the needle for their businesses. AI and automation is increasingly important to support teams , which need to do more with less due to headcount reductions and budget cuts.

Customer Service 59

Customer Service E-commerce Finance Business Growth 59

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights. This makes it an ideal choice!

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Gainsight

NOVEMBER 28, 2023

MoveWorks, a leading AI copilot platform , rocketed to rapid growth status as the AI-driven enterprise sector took off last year. Rapid Growth Meets Digital Customer Success But rapid growth comes with growing pains: Key customer data became siloed across multiple tools. Generative AI. Slick Integrations.

Customer Retention 52

Customer Retention AI Omnichannel Actionable Insights 52

Lumoa

AUGUST 8, 2023

Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth. With the right analysis techniques, you can transform your survey data into valuable insights that inform strategic decisions and drive customer satisfaction.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

Shep Hyken

APRIL 15, 2022

And given the endless options, they have today, creating valuable experiences is the only way businesses can truly succeed. . The idea behind building a great customer experience strategy is to achieve higher business growth through increased customer satisfaction. Empower agents with the right customer support tools .

Customer Experience 65

Customer Experience Customer Satisfaction AI Omnichannel 65

SugarCRM

JANUARY 27, 2021

After a year of uncertainty for businesses worldwide, SugarPredict offers essential insight into business growth and removes the guesswork from day-to-day activities.

Artificial Intelligence 49

Artificial Intelligence Actionable Insights Innovation Gaming 49

VOZIQ

AUGUST 13, 2023

Customer Care Alchemy (Business Growth Chronicles Book 5) by Thomas Gresham “Customer Care Alchemy” by Thomas Gresham is a transformative masterpiece that unveils the secrets to creating extraordinary customer experiences that leave a lasting impact. Get the book by clicking here.

Customer Acquisition 52

Customer Acquisition Customer Retention Finance Actionable Insights 52

Logicalware

MAY 24, 2023

The rise of artificial intelligence Artificial intelligence (AI) has ushered in a new era for contact centres, propelling them into uncharted territory. AI-powered analytics enable contact centres to extract invaluable insights from customer interactions, fostering continuous improvement and elevating the overall customer experience.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

SurveySensum

SEPTEMBER 20, 2024

NPS is a popular metric used to gauge customer satisfaction and loyalty, driving business success. To truly leverage this data and transform it into actionable insights, businesses need a more integrated approach. SurveySensum takes this a step further by offering easy survey creation and powerful AI Text Analytics.

NPS 52

NPS Net Promoter Score Actionable Insights CRM 52

Execs In The Know

FEBRUARY 15, 2023

There’s plenty of evidence to suggest that customer experience (CX) plays a significant role in business growth. But today, with readily available tech powered by AI and big data, companies can deliver faster, easier, and more personalized experiences than ever. The good news?

CX 52

CX Actionable Insights Contact Center Start-ups 52

SurveySensum

SEPTEMBER 19, 2024

Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback. SurveySensum SurveySensum is an AI-enabled customer experience management platform and a great alternative to Zykrr. SurveyMonkey SurveyMonkey is yet another great Zykrr alternative.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

Lumoa

JANUARY 24, 2024

In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. In fact, a report from 2020 found 95% of senior marketing executives agreed that CX roles were essential for business growth. Large volumes of qualitative data turn into actionable insights.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SurveySensum

JULY 1, 2024

Enter close-ended questions – this type of question can transform your survey design and create a streamlined feedback mechanism, making it easier to extract actionable insights. But what if I tell you a simple way to overcome this challenge and get clarity without going through all the chaos? What Are Close-Ended Questions?

Actionable Insights 52

Actionable Insights Machine Learning Social Media Customer Feedback 52

Lumoa

FEBRUARY 14, 2024

AI and ML will be able to offer customers a degree of personalization they have not yet experienced because of their ability to: Deliver individualistic, personalized experiences by analyzing each customer’s purchasing history, browsing habits, and demographic information Offer 24/7 customer support through AI chatbots and interactive guides.

Customer Experience 78

Customer Experience ML Social Media CX 78

Gainsight

JULY 30, 2024

This is useful for predicting business growth. A high NPS is indicative of a healthy customer base that can drive organic growth through referrals, which is a cost-effective way to increase market share. These technologies provide actionable insights that can be used to optimize customer support and improve response times.

Net Promoter Score 52

Net Promoter Score Customer Experience Social Media Social Listening 52

Confirmit

JANUARY 27, 2020

So, the critical issue is whether we have the analytical frameworks in place to make sense of our multiple sources of evidence so that we can identify key strategic insights that will drive business growth. Should the customer insight industry be offering more thought leadership around this phenomenon?

Social Media 52

Social Media AI Non-Profits Artificial Intelligence 52

MattsenKumar

SEPTEMBER 21, 2023

According to Gartner , the Speech Analytics market has seen an annual growth rate of over 20% in recent years , highlighting its rising importance in the corporate landscape. Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionable insights.

CX 52

CX Non-Profits Artificial Intelligence Sentiment Analysis 52

SurveySensum

OCTOBER 4, 2023

This tool helps automotive businesses, such as car manufacturers, dealerships, and service centers, gather valuable customer insights to improve products and services, enhance automotive customer experience, and drive business growth. But how to determine which one is the right tool for your automotive business?

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SugarCRM

SEPTEMBER 26, 2023

But there still is a question: How can companies make customer data actionable to transition from a reactive to a proactive CX approach? Discover some insights in this article that will help you use AI CRM insights to grow your business and accelerate your CX efforts.

CRM 26

CRM Sentiment Analysis AI Invoicing 26

Retently

FEBRUARY 9, 2024

Key Takeaways Customer feedback questionnaires are a valuable resource for understanding customer expectations and experiences, shaping products/services, and fostering brand loyalty, all of which fuel business growth. Effective customer feedback surveys require setting clear objectives, choosing suitable question types (e.g.,

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

Retently

APRIL 5, 2024

Retailers leverage AI technology, such as chatbots and predictive analytics, to enhance customer experiences by providing immediate assistance and personalization. This technology is set to transform customer experiences, with CEOs prioritizing customer service for their generative AI investments.

Retail 78

Retail Customer Experience Omnichannel Social Media 78