ECXO

JULY 26, 2023

Agile, cross-functional teams – marketing, sales, customer services and contact centres, operations, product teams, tech and PR have access to instant, actionable insights. AI, automation and machine learning mean solutions are available to meet these expectations – at scale. They want to be seen as individuals.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

Execs In The Know

MARCH 12, 2025

If you attended Customer Response Summit (CRS), you heard firsthand in harpin AIs session with Princess Cruises how data quality is the #1 roadblock to great customer experiences. AI-powered automation falls short when its fed incorrect data, causing chatbots and self-service portals to deliver irrelevant or misleading responses.

AI 52

AI CRM CX Actionable Insights 52

SurveySensum

DECEMBER 30, 2024

ChurnZero B2B, SaaS Proactive customer engagement with real-time interactions Automated health score monitoring for predictive insights Data-driven decisions with key CX metrics Automated playbooks for scalable engagement $12,000 annually 4.7 Identify sentiments, complaints, and trends for actionable insights with AI-powered text analysis.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

UJET

NOVEMBER 19, 2020

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. What Exactly Is CRM Contact Center Unification? But for many businesses, it is.

Contact Center 82

Contact Center CRM Customer Service Omnichannel 82

UJET

NOVEMBER 19, 2020

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. What Exactly Is CRM Contact Center Unification? But for many businesses, it is.

Contact Center 82

Contact Center CRM Customer Service Omnichannel 82

Zendesk

DECEMBER 7, 2021

Companies are increasingly leaning on artificial intelligence (AI) to automatically collect and organize customer data at each touchpoint so they can deliver better experiences. But what exactly does it mean to use AI throughout the customer journey? What is AI customer experience? 3 ways to use AI customer experience.

AI 97

AI Customer Experience Artificial Intelligence Machine Learning 97

SurveySensum

MARCH 19, 2025

Pros: Enables the creation of complex and advanced surveys Provides robust and analytical reporting capabilities, with real-time dashboards and in-depth segmentation Seamlessly integrates with other platforms like CRM systems Meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

SurveySensum

FEBRUARY 6, 2025

The platform can seamlessly integrate with other platforms like CRM systems, etc. SurveySensum : SurveySensum is known for its simple and easy-to-use interface and AI survey builder with DIY capabilities making it ideal for both beginners and seasoned professionals. Cons: The tool is very expensive with additional hidden fees.

CX 52

CX Sentiment Analysis Text Analytics AI 52

SurveySensum

FEBRUARY 17, 2025

In simple terms, text analytics tools leverage machine learning, NLP, and other AI capabilities to break down unstructured data from customer feedback, online reviews, customer support chat, etc. This helps extract meaningful insights from the feedback by identifying recurring patterns, themes, and sentiments.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. Qualtrics Allows closed-loop follow-ups Collect data from different sources Generate real-time insights into CX Contact to know the pricing details 4.4 And not just that.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Retently

AUGUST 5, 2024

Because it provides clear, actionable insights into customer satisfaction and loyalty. Gain Actionable Insights : Advanced analytics and reporting features help you understand the “why” behind the scores, guiding your strategy and decision-making. In 2024, NPS remains an essential metric for businesses of all sizes.

NPS 100

NPS B2B Net Promoter Score Actionable Insights 100

SurveySensum

DECEMBER 2, 2024

Additionally, data customization is challenging, and even admins cannot modify CRM connectors set by other users, restricting overall flexibility. SurveySensum SurveySensum is an AI-enabled customer feedback tool that helps businesses achieve their objective with actionable customer feedback.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

Gainsight

FEBRUARY 10, 2025

Thats exactly why we acquired Staircase AI. Building an AI-powered customer intelligence platform isnt something you hack together overnight. Building an AI-powered customer intelligence platform isnt something you hack together overnight. Instant Value: Insights on Day One Speed matters. The reality? Risk doesnt wait.

AI 52

AI Compliance Artificial Intelligence Data Entry 52

Totango

NOVEMBER 27, 2023

The report also explains that advanced technologies, like AI and machine learning, also enhance the efficiency and impact of CS teams by: Extracting actionable insights from customer data to prompt customer-centric business decisions. Deliver in-app guidance and content aimed at prioritizing user adoption.

B2B 98

B2B ML CRM Customer Relationship Management 98

SugarCRM

MARCH 10, 2021

All with the hope of informing an individual, spotting a trend or outlier, and us ing that information to form an insight that will spur action and success. . . Artificial Intelligence is Fundamental for CRM . Which is why we buil t SugarPredict —the first AI-powered, time-aware customer experience platform.? . ? .

AI 49

AI Artificial Intelligence Actionable Insights Construction 49

Retently

JANUARY 13, 2025

Integration with CRM and Helpdesk Tools Your CES tool needs to cooperate, not isolate. It should seamlessly integrate with your existing systems, like your CRM or helpdesk software. Its seamless integrations and automated workflows ensure that every piece of feedback contributes to actionable improvements.

Sentiment Analysis 116

Sentiment Analysis Net Promoter Score NPS Touchpoint 116

SurveySensum

FEBRUARY 7, 2025

By syncing NPS data with your CRM or marketing tools, you can divide customers into clear groups: promoters, passives, and detractors. Sync your NPS data with your CRM or business systems, and set workflows that automatically send surveys after critical events, like a purchase or customer service interaction.

NPS 52

NPS Customer Feedback Outlook E-commerce 52

Callminer

FEBRUARY 27, 2019

Focus on gathering ‘actionable insights.’. Many companies face the issue of gathering lots of customer data but don’t know how to actually derive actionable, meaningful insights from it. To make sense of your customer data, getting actionable insights is essential. Leverage SMS for customer feedback.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

Comm100

APRIL 2, 2024

– Analyzing Feedback for Actionable Insights: Collecting feedback is only the first step; analyzing this data for actionable insights is where the real improvement begins. A CRM system helps track all customer interactions, preferences, and feedback, providing a comprehensive view of the customer journey.

Customer Satisfaction 105

Customer Satisfaction CRM Actionable Insights Social Media 105

SugarCRM

DECEMBER 20, 2022

Something all B2B marketing and sales teams have in common is an abundance of CRM data and challenges around how to make the most of it. Also, the pain of CRM data hygiene, but that’s a topic for another time. There are so many ways to leverage your CRM data—especially in Account Based Marketing (ABM). Pipeline Aircover.

CRM 48

CRM Sales Actionable Insights B2B 48

SugarCRM

MAY 5, 2022

Sugar’s new research 2022 CRM Impact Report surveyed sales and marketing decision-makers to explore customer satisfaction and retention issues. Sales and marketing leaders are failing to realize the benefits of what an AI-driven and purpose-built CRM platform can offer. Delivering Great CX Is Getting Easier with AI.

AI 49

AI CRM Touchpoint CX 49

Hodusoft

MARCH 29, 2022

The role of Artificial Intelligence(AI) for process automation has disrupted the call center market. This trend has led businesses to adopt CRM integration in call and contact centers. According to research , businesses that had been early adopters of remote work, fetched a 35 to 40% productivity increase from their office work model.

Contact Center 98

Contact Center Artificial Intelligence Innovation Omnichannel 98

SurveySensum

DECEMBER 18, 2024

Launch, analyze, and extract actionable insights from your NPS program with SurveySensums NPS experts! NPS Software : Leverage AI-enabled NPS tools like SurveySensum to create surveys, survey distribution, and analyze NPS data to extract actionable insights from raw data. What is the NPS score of Google?

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

SurveySensum

SEPTEMBER 11, 2024

The future now stands on four pillars – data, AI, personalization, and convenience. The Future Is AI The continuous rise of AI capabilities has shifted the way businesses used to engage with their customer’s buying decisions.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

Retently

DECEMBER 10, 2024

It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. Integration Capabilities : Seamless integration with your existing CRM, marketing automation, and other business tools is crucial. Includes AI-powered insights for deeper analysis of feedback trends and themes.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Hodusoft

DECEMBER 26, 2024

Growing Popularity of Chatbots An online poll conducted by Gartner between January and February 2022 revealed that 27 out of 50 respondents said that they are using some form of chatbot, Virtual Customer Assistant (VCA) or other types of conversational AI platforms for customer-facing applications.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

1 to 1

DECEMBER 19, 2024

Now that AI has fully made the leap from theoretical buzzword to a cornerstone of contact center operations and brands are seeing its benefits firsthand, the year ahead is poised to be truly transformative. Then, layer on quality experts who know how to cull actionable insights from your data to truly transform the contact center.

CX 26

CX Contact Center Customer Experience Sentiment Analysis 26

Execs In The Know

MARCH 12, 2025

If you attended Customer Response Summit (CRS), you heard firsthand in harpin AIs session with Princess Cruises how data quality is the #1 roadblock to great customer experiences. AI-powered automation falls short when its fed incorrect data, causing chatbots and self-service portals to deliver irrelevant or misleading responses.

AI 52

AI CRM CX Actionable Insights 52

Lumoa

APRIL 28, 2024

You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SugarCRM

SEPTEMBER 26, 2023

But there still is a question: How can companies make customer data actionable to transition from a reactive to a proactive CX approach? Discover some insights in this article that will help you use AI CRM insights to grow your business and accelerate your CX efforts.

CRM 26

CRM AI Sentiment Analysis Invoicing 26

SurveySensum

SEPTEMBER 20, 2024

To truly leverage this data and transform it into actionable insights, businesses need a more integrated approach. This is where comprehensive CRM solutions like HubSpot come into play. HubSpot’s advanced CRM platform seamlessly integrates NPS data, providing a holistic view of customer relationships.

NPS 52

NPS Net Promoter Score Actionable Insights CRM 52

SurveySensum

SEPTEMBER 23, 2024

It’s like having a high-tech dashboard that tracks how your customers interact with your brand and helps you turn those interactions into actionable insights. It spots behaviors that boost your bottom line and guides you on what actions to take. Let’s uncover how a CX tool can transform your business. Contact for pricing.

CX 52

CX Customer Experience Social Media Text Analytics 52

VOZIQ

NOVEMBER 14, 2023

How do we ensure precision targeting for proactive actions at scale? Harnessing the transformative power of artificial intelligence (AI) can be the key differentiator in this chase. Strategize: Maximize The Value Of Assets With AI The foundation of an effective AI-powered customer retention initiative lies in a well-crafted strategy.

AI 40

AI Net Promoter Score Predictive Analytics Artificial Intelligence 40

VOZIQ

JANUARY 1, 2024

That’s why there’s a need for explainable AI, as it helps make models transparent and understandable and empowers businesses with actionable insights. It provides a deeper understanding of the contextual insights that affect customer behavior and retention dynamics. Let’s say you’re a home security business.

Customer Retention 40

Customer Retention AI Contact Center Sentiment Analysis 40

SugarCRM

OCTOBER 15, 2024

This can drastically improve insight quality and visibility across the supply chain and can remove common bottlenecks. For instance, a CRM system can track customer demand patterns, allowing manufacturers to adjust production and inventory levels accordingly. A modern CRM system plays a pivotal role.

CRM 26

CRM Manufacturing Social Media Invoicing 26

SugarCRM

APRIL 14, 2022

Clare shares her thoughts on addressing lead and revenue generation: “By marrying artificial intelligence (AI) innovations with customer intent data, organizations can take sales and marketing efforts to the next level and at scale. This marriage of insights creates a powerful data relationship.

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

Hodusoft

MAY 11, 2022

For instance, it can use the speech analytics feature to generate reports and derive actionable insights to improve conversion rates. Cloud-based PBX helps in integrating CRM platforms, thereby providing swift adaptability for employees. If you have unhappy employees, it will surely impact your customer experience.

CX 98

CX Government Omnichannel Actionable Insights 98