VOZIQ

AUGUST 13, 2023

Gresham’s innovative strategies will guide you in creating personalized experiences that resonate with your customers’ deepest desires, fostering unbreakable bonds of loyalty. This book delves into the importance of customer satisfaction and loyalty in building a successful business.

Customer Acquisition 52

Customer Acquisition Customer Retention Finance Actionable Insights 52

Execs In The Know

MARCH 13, 2023

“We have enabled blended channel, moved workflows and conversational AI into the contact center, and allowed guests and hosts to see their support tickets online. We want our guests and hosts to meet in product to resolve any issues that may arise, which results in low friction. Our largest contact type is billing.”

Transportation 88

Transportation Non-Profits Sports Hospitality 88

Gainsight

JULY 30, 2024

This metric helps companies allocate resources, focusing on high-value customers to maximize profitability. CLV is useful for strategic decision-making, guiding investment in customer acquisition and retention programs. This metric is a direct indicator of customer satisfaction and the effectiveness of loyalty programs.

Net Promoter Score 52

Net Promoter Score Customer Experience Social Media Social Listening 52

SugarCRM

APRIL 28, 2022

Customer acquisition is costly. It makes sense to keep your existing customers happy as the cost of churn is so high. New research from SugarCRM reveals that almost two-thirds (63%) of sales and marketing leaders agree that keeping existing customers is more cost-effective than closing a new deal.

Artificial Intelligence 49

Artificial Intelligence Finance CX Customer Acquisition 49

Comm100

FEBRUARY 10, 2022

So, if you’re eager to unlock the secrets of personalizing customer service , this article will help you strategize your own personalization framework and deliver memorable customer experiences. Why does personalized customer service matter? – It earns you loyal customers and boosts retention.

Customer Service 52

Customer Service Social Media Omnichannel Customer Acquisition 52

SurveySensum

MAY 19, 2023

By constantly improving the NPS score, banks can ensure strong customer loyalty, leading to customer acquisition and increased revenue. Personalization can include financial advice, service recommendations, or even user interface customization. Use text analytics to understand common themes in customer comments.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SugarCRM

FEBRUARY 9, 2023

Customer lifetime value (CLV) indicates the profitability of your company. A growing customer CLV—entailing a low churn rate—means that customers are happy with your collaboration. Customer acquisition cost (CAC). But this formula doesn’t consider customer acquisition.

Net Promoter Score 26

Net Promoter Score Customer Acquisition Outlook Social Media 26

1 to 1

APRIL 15, 2025

The right sales strategy (and a team ready to put it into action) is critical to meeting business goals and driving ROI but the sales landscape is evolving quickly. AI-powered tools are giving sales teams more insights at their fingertips than theyve ever had before. AI can help here, too.

AI 26

AI CX Contact Center Sales 26