SurveySensum

SEPTEMBER 5, 2023

A positive SaaS experience facilitated by cutting-edge SaaS feedback software leads to satisfied, loyal customers who not only stay but also become your advocates. These satisfied users aka promoters enthusiastically recommend your software to others, driving customer acquisition for your business.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

VOZIQ

AUGUST 13, 2023

Gresham’s innovative strategies will guide you in creating personalized experiences that resonate with your customers’ deepest desires, fostering unbreakable bonds of loyalty. This book delves into the importance of customer satisfaction and loyalty in building a successful business.

Customer Acquisition 52

Customer Acquisition Customer Retention Finance Actionable Insights 52

Execs In The Know

MARCH 13, 2023

“We have enabled blended channel, moved workflows and conversational AI into the contact center, and allowed guests and hosts to see their support tickets online. This artistic community where everyone has a voice will be the perfect setting for our sharing community of customer experience (CX) leaders.

Transportation 88

Transportation Non-Profits Sports Hospitality 88

SugarCRM

FEBRUARY 9, 2023

Customer lifetime value (CLV) indicates the profitability of your company. A growing customer CLV—entailing a low churn rate—means that customers are happy with your collaboration. Customer acquisition cost (CAC). But this formula doesn’t consider customer acquisition.

Net Promoter Score 26

Net Promoter Score Customer Acquisition Outlook Customer Retention 26

SurveySensum

MAY 19, 2023

More than often, customers are attracted to banks that value them and offer good service. This CX metric has the ability to gauge customer loyalty and predict business growth. Using NPS in banks, it can get to the heart of why customers would or wouldn’t recommend them to others.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

Zendesk

JANUARY 30, 2023

As companies wrangle with delivering compelling customer experiences, they face a difficult yet essential task: figuring out exactly what customers feel when they interact with their business. You need actionable insights that will provide a clear roadmap of how to fix the issues with your product or service.

Sentiment Analysis 98

Sentiment Analysis Net Promoter Score Social Media Actionable Insights 98

SugarCRM

APRIL 28, 2022

Customer acquisition is costly. It makes sense to keep your existing customers happy as the cost of churn is so high. New research from SugarCRM reveals that almost two-thirds (63%) of sales and marketing leaders agree that keeping existing customers is more cost-effective than closing a new deal. Reassess Your Toolkit.

Artificial Intelligence 49

Artificial Intelligence CX Finance Customer Acquisition 49