Retently

OCTOBER 11, 2024

Table of contents Key Takeaways: What is Customer Support Quality Assurance? Loris AI 4. EvaluAgent Final Thoughts: Choosing the Right QA Tool When customer interactions lack consistency and quality, it can lead to dissatisfaction, lost loyalty, and even negative reviews. Retently as a Top QA Tool for Ecommerce and Retail 2.

Retail 135

Retail Scorecard Sentiment Analysis Customer Service 135

PeopleMetrics

JUNE 26, 2019

The CX space has seen significant movement over the last few years – between multibillion-dollar acquisitions, advancement in AI, and continuously evolving core software, the industry is experiencing a renaissance. Artificial Intelligence (AI) might be useful, but what good is it if it isn’t helping customers feel any better about your brand?

CX 115

CX Net Promoter Score Artificial Intelligence CEM 115

SurveySensum

FEBRUARY 17, 2025

In simple terms, text analytics tools leverage machine learning, NLP, and other AI capabilities to break down unstructured data from customer feedback, online reviews, customer support chat, etc. This helps extract meaningful insights from the feedback by identifying recurring patterns, themes, and sentiments.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

SurveySensum

MARCH 20, 2024

If this is not enough to convince you then get this – customer-centric brands report profits that are 60% higher than those that fail to focus on CX. Now, understand the importance of creating a positive customer experience for your customers. Well, Customer Experience Management is the solution!

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

SurveySensum

FEBRUARY 6, 2025

SurveySensum Platform Overview SurveySensum is an AI-enabled customer experience management platform that provides users with end-to-end CX solutions from creating surveys to analyzing data and taking relevant and prioritized action, impacting their bottom line and transforming feedback into revenue.

CX 52

CX Sentiment Analysis Text Analytics AI 52

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations. So, what exactly are these limitations?

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Sprinklr

OCTOBER 7, 2021

Today’s marketing teams face a multitude of common challenges around competitive benchmarking: A lack of actionable insights. You need actionable, data-driven insights. With AI-powered machine-learning models, you can determine if competitor posts are likely to be paid or organic. Content strategy. Paid strategy.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Sprinklr

JULY 22, 2021

To do this, you’ll need to capture product-level feedback from review sites, social media, and other digital channels; integrate first-party data for a 360-degree view of the customer; and unify your data to create the groundwork for AI-powered insights. Step 2: Understand intent to create quick and actionable insights.

Unstructured Data 98

Unstructured Data Social Media Artificial Intelligence Actionable Insights 98

Retently

AUGUST 5, 2024

Customers respond on a scale of 0 to 10, and based on their answers, they’re categorized as Promoters (9-10), Passives (7-8), or Detractors (0-6). Because it provides clear, actionable insights into customer satisfaction and loyalty. In 2024, NPS remains an essential metric for businesses of all sizes.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

SurveySensum

JANUARY 20, 2025

With the right tools and techniques, analyzing your survey data can reveal not just what your customers are saying, but how they truly feel about your products, services, and brand as a whole. Thats where sentiment analysis comes in – turning raw feedback into actionable insights. So, is it worth the investment?

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning CX 52

SurveySensum

FEBRUARY 4, 2025

SurveySensum SurveySensum is an AI-enabled customer experience management tool with best-in-class GDPR compliance. It helps you gather and analyze customer feedback and take feedback-driven actions that drive real ROI. Therefore, Ive curated an A-list of top GDPR-compliant survey platforms.

Compliance 52

Compliance Start-ups Healthcare AI 52

Retently

JANUARY 13, 2025

Retently: Automation and Insightful Feedback Analysis Retently is a comprehensive customer experience management platform tailored for businesses that prioritize actionable feedback. Its seamless integrations and automated workflows ensure that every piece of feedback contributes to actionable improvements.

Sentiment Analysis 117

Sentiment Analysis Net Promoter Score NPS Touchpoint 117

SurveySensum

JUNE 25, 2019

The question here is how customer experience managers of restaurants or hotels can influence word-of-mouth advertising. And the answer is simple – by offering what customers expect. Now the question comes how to improve experience instantly. Less cost, less time and fewer efforts!

Customer Loyalty 75

Customer Loyalty Actionable Insights Customer Experience Management AI 75

SurveySensum

DECEMBER 4, 2024

Personalization can include financial advice, service recommendations, or even user interface customization. Artificial Intelligence: With AI, banks can improve and automate their customer support, making the service more efficient. Use an omnichannel approach to reach your customers where they prefer to engage.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

DECEMBER 18, 2024

It signifies that the company has more satisfied customers than dissatisfied ones but may not have fully tapped into its potential for customer advocacy. Launch, analyze, and extract actionable insights from your NPS program with SurveySensums NPS experts! a purchase or support call) provides actionable insights.

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

SurveySensum

SEPTEMBER 24, 2024

While Numr is a great customer feedback tool , it lacks certain important features and settings, stopping you from achieving the success you are looking for. Numr is a customer experience management tool that enables businesses to predict customer’s actions by gathering and analyzing insights from surveys.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Non-Profits 52

Hodusoft

APRIL 14, 2022

Consequently, the customer service and contact centers are evolving rapidly with the latest technologies– cloud, artificial intelligence, and business intelligence platforms to facilitate businesses with a better understanding of the customer service experience. Also Read: Top 5 Customer Experience Trends to Consider in 2022.

Customer Service 59

Customer Service Contact Center Omnichannel Social Media 59

Retently

DECEMBER 10, 2024

Look for key features like customization, logic branching and real-time analytics. It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. Each of these will help you select a survey tool that fits your needs and drives meaningful customer feedback.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

SEPTEMBER 19, 2024

Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback. SurveySensum SurveySensum is an AI-enabled customer experience management platform and a great alternative to Zykrr.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

Lumoa

MARCH 12, 2023

With a modern CX platform you can now create more personalized customer experiences across the board, while also streamlining your customer feedback collection. Actionable insights and learnings that help your business grow. Their ultimate goal is to enable you to improve the customer experience.

Customer Experience 78

Customer Experience Customer Journey Map Sentiment Analysis NPS 78

ClearAction

JUNE 25, 2023

My article this year, 23 Customer Experiences Practices You Should Stop in 2023 , is an eye-opener to what we should NOT perpetuate. Since AI is based on what’s already out there, by definition, AI CX learning is going to be misleading. Artificial intelligence (AI) is a top topic in customer experience management.

Artificial Intelligence 62

Artificial Intelligence CXM CX Data Mining 62

SurveySensum

SEPTEMBER 23, 2024

It’s like having a high-tech dashboard that tracks how your customers interact with your brand and helps you turn those interactions into actionable insights. It spots behaviors that boost your bottom line and guides you on what actions to take. SurveySensum Want a crystal ball to know what’s on your customers’ minds?

CX 52

CX Customer Experience Social Media Text Analytics 52

Lumoa

APRIL 28, 2024

In This Article: Why You Need a Customer Experience (CX) Platform Platform Overview Which Platform Fits Your Needs? You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Which Platform Fits Your Needs?

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

AUGUST 21, 2024

So, let’s take a look at customer journey analytics tools currently trending in the market. Top 7 Customer Journey Analytics Tools To Checkout 1. The tool comes with an AI content creator. Pros Easy-to-navigate reporting feature Facilitates social media management, email marketing, lead generation management, etc.

Touchpoint 52

Touchpoint Sentiment Analysis AI Actionable Insights 52

Experience Investigators

JANUARY 23, 2024

Over-Reliance on Chatbots While AI and chatbots are absolutely critical to your overall customer experience strategy, over-relying on them at the cost of human interaction can be detrimental. Customers often crave personal, empathetic connections and some bots simply aren’t up to the task.

Customer Experience 52

Customer Experience Close the Loop Customer Journey Map Omnichannel 52

SurveySensum

JUNE 6, 2024

SurveySensum SurveySensum is an AI-enabled survey tool that enables users to create, launch, and analyze effective surveys across industries like B2B, NBFC, automotive, retail, SaaS, etc. It is known for helping businesses take relevant action on customer feedback that actually drives revenue. G2 Review : 4.7/5

Non-Profits 52

Non-Profits Actionable Insights Start-ups Text Analytics 52

SurveySensum

MAY 24, 2024

Qualtrics is a widely used customer experience management tool that focuses on creating surveys, collecting responses, analyzing data, and generating reports to improve overall customer and employee experience. It is known for taking action on customer feedback that ACTUALLY impacts your revenue.

CX 52

CX Start-ups Actionable Insights Text Analytics 52

Retently

JULY 11, 2018

Customer experience management ( CEM ) is also another way to refer to this methodology. A good idea would be to place more emphasis on cross-checking transactional data with customer relationship surveys to identify profitable opportunities to drive consumer loyalty. Actionable Insight. What Is NPS2?

NPS 68

NPS Net Promoter Score CEM Social Media 68

Retently

MARCH 26, 2024

It also includes advanced analytics powered by AI, workflow management tools, and reliable security features. Using advanced AI, InMoment helps businesses quickly understand customer data, from survey responses and social media reviews to in-depth conversations in call logs, emails, support tickets, and chat transcripts.

Sentiment Analysis 78

Sentiment Analysis NPS Social Media CRM 78

SurveySensum

OCTOBER 17, 2023

And not just that, all this feedback is gathered in real-time and analyzed with an AI-enabled text Analysis Tool in just a few minutes. Text Analytics software allows you to understand and derive actionable insights from open-ended feedback. It gathers customer feedback from multiple sources like emails, social media, etc.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Lumoa

APRIL 4, 2023

But what keeps customers loyal year after year is that Apple goes above and beyond to make customers happy. Another consideration is how to leverage technology for customer service and support. AI-powered chatbots, automated responses, and virtual assistants offer solutions for low-level and immediate customer needs.

Omnichannel 78

Omnichannel Customer Loyalty Customer Feedback Social Media 78

SurveySensum

JULY 2, 2023

It is AI-powered and facilitates the creation, distribution, and analysis of surveys with ease. This includes gathering customer feedback for analysis and actionable insights. Key Features Its text analytics features automatically tag and segment customers based on their feedback. 10) Qualtrics $120 per month 8.5

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

Zendesk

FEBRUARY 12, 2024

Conversations with Zendesk Listen here Overall best for: Comprehensive customer service and experience knowledge Conversations with Zendesk stands out as the best podcast for those seeking a holistic perspective on customer service and customer experience (CX).

Customer Service 52

Customer Service Customer Retention CX Social Media 52

SurveySensum

JUNE 3, 2024

Qualtrics is a powerful customer experience management tool widely recognized for its advanced features, robust analytics, and scalability. It is a preferred choice for large enterprises and organizations that require sophisticated survey tools, in-depth data analysis, and extensive customization options.

Text Analytics 52

Text Analytics Start-ups CX Close the Loop 52

Lumoa

APRIL 7, 2022

With over two-thirds of Fortune 500 companies using NPS to understand better the experience their customers have, it’s clear that this formula is helping companies improve their services and customer satisfaction levels. Using a tool such as Lumoa is a fast and efficient way to analyze large volumes of data continuously.

NPS 78

NPS Net Promoter Score CEM Customer Loyalty 78

SurveySensum

APRIL 21, 2023

It’s a customer experience management platform that helps companies make customer feedback actionable. Question Branching and Skip Logic: This feature helps provide a personalized survey experience to respondents by guiding them to relevant questions based on their prior responses.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . When to launch surveys, what questions to ask, how to analyze results and prioritize actions to hit business targets, everything will be taken care of.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52