ECXO

JULY 26, 2023

CX pioneers boost their capabilities by investing in customer data platforms (CDPs) to give them a unified, 360-degree view of customers – across devices, channels, location, culture and time. As we mentioned earlier, customers know the value of their data. They want to be seen as individuals. It’ll be worth it.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Generative AI and other cutting-edge technologies provide unprecedented avenues (and speed!) AI can be a worthy partner.

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98

SurveySensum

DECEMBER 30, 2024

ChurnZero B2B, SaaS Proactive customer engagement with real-time interactions Automated health score monitoring for predictive insights Data-driven decisions with key CX metrics Automated playbooks for scalable engagement $12,000 annually 4.7 Best Features User-friendly design for easy survey creation, customization, and deployment.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

SurveySensum

SEPTEMBER 5, 2023

By prioritizing an outstanding customer experience, you not only boost SaaS customer retention but also harness the promotional power of your satisfied users, ultimately growing your business. But what more can an exceptional SaaS customer experience bring to the table? So, make sure you deliver the best customer service.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Gainsight

OCTOBER 4, 2024

As a customer success (CS) leader, I’ve witnessed firsthand the transformative power of artificial intelligence in our industry. The rapid evolution of AI technology is reshaping how we engage with customers, manage our teams, and drive business growth. Learn More in Our Report: The State of AI in Customer Success, 2024 3.

AI 52

AI Artificial Intelligence Actionable Insights Gaming 52

Gainsight

OCTOBER 4, 2024

As a customer success (CS) leader, I’ve witnessed firsthand the transformative power of artificial intelligence in our industry. The rapid evolution of AI technology is reshaping how we engage with customers, manage our teams, and drive business growth. Learn More in Our Report: The State of AI in Customer Success, 2024 3.

AI 52

AI Artificial Intelligence Actionable Insights Gaming 52

SurveySensum

APRIL 14, 2025

AI -Powered Insights If your NPS calculation tool is not giving you AI-powered insights, it is not the one for you. It helps to identify recurring themes, sentiments, and key drivers behind customer scores. It offers a unified view of customer feedback and facilitates more informed decision-making.

NPS 52

NPS Net Promoter Score AI Customer Loyalty 52

SurveySensum

DECEMBER 4, 2024

It asks the customers how likely they are to recommend the company’s products or services to others, typically on a 5 or 11-pointer scale. And an NPS score can be from -100 to 100 and can provide insights into a bank’s overall customer experience. Use an omnichannel approach to reach your customers where they prefer to engage.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Totango

NOVEMBER 27, 2023

With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion. Predicting customer churn or potential customer issues to inform corrective steps to optimize the customer journey.

B2B 98

B2B ML CRM Customer Relationship Management 98

Intercom, Inc.

MARCH 16, 2021

A modern conversational support tool, like Intercom , will automatically surface your customers’ most common issues and pressing questions to your team – removing the need to manually tag conversations or go digging for details. Better customer relationships and a more efficient, cost-effective support machine await ??.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

SurveySensum

APRIL 16, 2025

A Customer Relationship Management (CRM) survey is a targeted method of collecting customer feedback from the contacts stored in your CRM system. CRM surveys use existing customer data for personalized, context-driven questions. It displays real-time CSAT scores, customer sentiments, and behavior trends in a unified view.

CRM 52

CRM Customer Feedback NPS Touchpoint 52

Execs In The Know

SEPTEMBER 17, 2024

By Mike Myer, CEO and Founder, Quiq In the constantly evolving retail landscape, one thing remains unchanged: Excellent customer experience is the cornerstone of success. Among these, Generative AI (GenAI) stands out as a powerful tool that’s reshaping the retail industry. How powerful? trillion annually to the global economy.

Retail 52

Retail AI CX Gaming 52

SurveySensum

FEBRUARY 7, 2025

Sync your NPS data with your CRM or business systems, and set workflows that automatically send surveys after critical events, like a purchase or customer service interaction. SurveySensum takes this automation a step further with its AI-powered capabilities. Non-responders receive automatic reminders, ensuring no feedback is missed.

NPS 52

NPS Customer Feedback Outlook E-commerce 52

Callminer

FEBRUARY 27, 2019

While the cost of in-person interviews is the highest among all forms of interview, it is still considered to be the most useful form for building trusting customer relationships. 3. .” – 5 Good Reasons to Capture the Voice of the Customer , SurveyMonkey; Twitter: @SurveyMonkey. . Focus on gathering ‘actionable insights.’.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

Retently

AUGUST 5, 2024

Customers respond on a scale of 0 to 10, and based on their answers, they’re categorized as Promoters (9-10), Passives (7-8), or Detractors (0-6). Because it provides clear, actionable insights into customer satisfaction and loyalty. This makes it a good option for SMBs looking to enhance customer relationships.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

SugarCRM

MAY 5, 2022

Sales and marketing leaders are failing to realize the benefits of what an AI-driven and purpose-built CRM platform can offer. Delivering Great CX Is Getting Easier with AI. Its data-driven ability can help predict future customer churn and trigger proactive actions to retain customers. Closing Thoughts.

AI 49

AI CRM Touchpoint CX 49

Comm100

APRIL 2, 2024

Regular engagement also shows customers that their opinions are valued, enhancing their overall perception of your brand. – Analyzing Feedback for Actionable Insights: Collecting feedback is only the first step; analyzing this data for actionable insights is where the real improvement begins.

Customer Satisfaction 105

Customer Satisfaction Actionable Insights CRM Social Media 105

Execs In The Know

AUGUST 12, 2024

Agents equipped with real-time sentiment data can adjust their communication styles to better meet customer needs, leading to more positive interactions, resulting in stronger, long-term customer relationships. The post Using AI Sentiment Analysis to Personalize CX appeared first on Execs In The Know.

Sentiment Analysis 52

Sentiment Analysis CX AI Machine Learning 52

ECXO

JULY 8, 2024

Enhancing Tech Adoption through Exceptional Design Introduction Originally posted at: [link] In the rapidly evolving landscape of technology, digital product design has emerged as a critical factor influencing adoption rates and overall customer experience.

Touchpoint 156

Touchpoint Technology Technology VOC 156

Hodusoft

DECEMBER 26, 2024

Growing Popularity of Chatbots An online poll conducted by Gartner between January and February 2022 revealed that 27 out of 50 respondents said that they are using some form of chatbot, Virtual Customer Assistant (VCA) or other types of conversational AI platforms for customer-facing applications.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

1 to 1

DECEMBER 19, 2024

The customer experience (CX) landscape is constantly evolving with changing technologies, customer behaviors, challenges, and opportunities. Insights will become more powerful, and AI will get even better at predicting the best methods for resolving customer issues based on behavior and sentiment.

CX 26

CX Contact Center Customer Experience Sentiment Analysis 26

Retently

NOVEMBER 27, 2024

By combining data with actionable insights, you can fine-tune your strategies to meet customer needs more effectively. AI-powered strategies amplify these results, with 92% of retailers reporting positive ROI. Ecommerce businesses looking to grow are now weaving personalization into every stage of the customer journey.

Sales 149

Sales Social Media Predictive Analytics Start-ups 149

Execs In The Know

JULY 7, 2024

Understanding customer spending habits, predicting their needs, and offering personalized solutions proactively is the level of personalization that is becoming the norm rather than the exception. Advanced AI and GenAI technologies demonstrate how automation can be a game-changer in the CX space.

CX 52

CX Artificial Intelligence Machine Learning AI 52

Beyond Philosophy

MAY 12, 2022

Customer Science is where customer strategy is headed. It’s the convergence between behavioral science, AI, and data. The voice of the customer in the new world of Customer Science is going to become vital to your customer strategy. Then, with a single data hub, AI can access it for analysis.

Contact Center 78

Contact Center AI Sentiment Analysis Text Analytics 78

Hodusoft

APRIL 14, 2022

Consequently, the customer service and contact centers are evolving rapidly with the latest technologies– cloud, artificial intelligence, and business intelligence platforms to facilitate businesses with a better understanding of the customer service experience. Also Read: Top 5 Customer Experience Trends to Consider in 2022.

Customer Service 59

Customer Service Contact Center Omnichannel Social Media 59

SurveySensum

SEPTEMBER 24, 2024

SurveySensum SurveySensum is an AI-enabled experience management platform that helps businesses improve their customer experience, enhance their employee experience, and optimize their product development. The platform provides a wide range of tools that help businesses streamline their customer service processes.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Non-Profits 52

SurveySensum

SEPTEMBER 20, 2024

To truly leverage this data and transform it into actionable insights, businesses need a more integrated approach. HubSpot’s advanced CRM platform seamlessly integrates NPS data, providing a holistic view of customer relationships. Boost your business by gathering and analyzing customer insights more effectively.

NPS 52

NPS Net Promoter Score Actionable Insights CRM 52

VOZIQ

AUGUST 13, 2023

Based on surveys and interviews with more than 100,000 respondents, it becomes clear that fans have the highest customer value and therefore contribute significantly to the economic success of a company. This book delves into the importance of customer satisfaction and loyalty in building a successful business.

Customer Acquisition 52

Customer Acquisition Customer Retention Finance Actionable Insights 52

SurveySensum

SEPTEMBER 10, 2024

When you ask and include follow up open-ended questions in your NPS survey you allow your customers to explain their experience and express themselves better. This insight helps you understand your customers’ pain points, expectations, and needs better, enhancing your customer relationship, and experience, and reducing customer churn.

NPS 52

NPS Net Promoter Score Text Analytics Actionable Insights 52

SurveySensum

AUGUST 21, 2024

So, let’s take a look at customer journey analytics tools currently trending in the market. Top 7 Customer Journey Analytics Tools To Checkout 1. HubSpot Marketing Hub HubSpot is a very popular customer relationship management platform that provides tools and solutions for marketing, sales, and content management.

Touchpoint 52

Touchpoint Sentiment Analysis AI Actionable Insights 52

SugarCRM

MAY 25, 2023

When you think about Customer Relationship Management (CRM), sales and contact management may be the first thing you associate with it. The ability to track individual customer interactions and analyze that data is a game-changer, especially in an age where customers crave a personalized experience.

Customer Relationship Management 26

Customer Relationship Management Customer Relationship CRM Artificial Intelligence 26

Execs In The Know

AUGUST 13, 2024

Uncovering and addressing these CX blind spots is crucial; it allows you to navigate your business with a clearer view, making sure your customers have a smooth experience across every stage of the buying journey. It’s tough to get a pulse check on the state of the business this way.

CX 52

CX AI Actionable Insights NPS 52

SurveySensum

SEPTEMBER 19, 2024

Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback. SurveySensum SurveySensum is an AI-enabled customer experience management platform and a great alternative to Zykrr. Looking for SurveyMonkey Alternatives.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

Logicalware

MAY 24, 2023

Customer relationship management (CRM) systems became an integral part of contact centre operations, facilitating the storage and retrieval of customer data for more personalised service. Since then, Puzzel has developed an entire suite of AI-based solutions, further advancing automation within the contact centre.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

UJET

NOVEMBER 19, 2020

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. Your customer doesn’t have to wait awkwardly on the phone while your agent flips back and forth between screens trying to find the information they’re looking for. But for many businesses, it is.

Contact Center 82

Contact Center CRM Customer Service Omnichannel 82

UJET

NOVEMBER 19, 2020

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. Your customer doesn’t have to wait awkwardly on the phone while your agent flips back and forth between screens trying to find the information they’re looking for. But for many businesses, it is.

Contact Center 82

Contact Center CRM Customer Service Omnichannel 82

Retently

FEBRUARY 9, 2024

Incorporating these dimensions into your customer feedback questionnaire offers a dual benefit. It provides actionable insights to improve customer service quality and communicates to your customers that you value their opinions and are committed to providing exceptional service.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93