Execs In The Know

SEPTEMBER 17, 2024

As businesses strive to meet the increasing demands of modern consumers, innovative technologies are emerging as game-changers. Among these, Generative AI (GenAI) stands out as a powerful tool that’s reshaping the retail industry. 80% of retail executives expect their businesses to adopt AI automation by 2025.

Retail 52

Retail AI CX Gaming 52

Totango

NOVEMBER 21, 2024

In a world where customer expectations are sky-high and data complexity is ever-increasing, Totango Unison is the game-changer that customer success and post-sales teams have been waiting for. Extracting actionable insights from this sea of information is often cumbersome.

AI 62

AI Gaming Actionable Insights Sales 62

Zendesk

JANUARY 25, 2024

What is an AI call center? An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. AI in call centers enhances customer satisfaction by helping teams offer faster support.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

SurveySensum

SEPTEMBER 11, 2024

The future now stands on four pillars – data, AI, personalization, and convenience. The Future Is AI The continuous rise of AI capabilities has shifted the way businesses used to engage with their customer’s buying decisions.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

Zonka Feedback

DECEMBER 26, 2023

The future of surveys is here, powered by AI! In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. These innovative technologies are reshaping the way we gather and interpret information, providing unprecedented insights and efficiency.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Zendesk

APRIL 24, 2023

Economic pressure, austerity measures, and layoffs have cast a dark shadow on the workplace in recent months, but recent advancements in AI have brought hope for brighter days ahead. With the whirlwind of new AI tools and capabilities coming onto the market, organizations need to be thoughtful and strategic about how they use AI.

AI 52

AI Legal Gaming Actionable Insights 52

Execs In The Know

JULY 7, 2024

Artificial intelligence (AI) and machine learning are empowering brands to transform customer data into actionable insights, driving personalized experiences that surprise and delight at every touchpoint. Advanced AI and GenAI technologies demonstrate how automation can be a game-changer in the CX space.

CX 52

CX Artificial Intelligence Machine Learning AI 52

Execs In The Know

APRIL 10, 2024

Our CX Insight magazine article, “ The Power of Listening: Leveraging Customer Feedback to Drive Brand Success ,” delves deep into why customer feedback matters and how it can be a game-changer for businesses aiming for growth and sustainability.

Customer Feedback 52

Customer Feedback Innovation Artificial Intelligence Social Media 52

Zendesk

APRIL 3, 2023

Invest in artificial intelligence (AI) AI is omnipresent in the retail world, and for good reason. According to the Zendesk Customer Experience Trends Report 2023 , 73 percent of customers expect more interactions with AI in their daily life. to take pressure off of your staff and speed up time to resolution 3.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

Lumoa

FEBRUARY 14, 2024

AI and ML will be able to offer customers a degree of personalization they have not yet experienced because of their ability to: Deliver individualistic, personalized experiences by analyzing each customer’s purchasing history, browsing habits, and demographic information Offer 24/7 customer support through AI chatbots and interactive guides.

Customer Experience 78

Customer Experience ML Social Media CX 78

Lumoa

OCTOBER 15, 2023

Closing the Feedback Loop: Timely Resolutions and Retention Conclusion Balancing Speed and Consistency in Customer Feedback As of now, especially where generative AI reigns supreme, the clock is always ticking on customer response times. Conclusion Okay, let’s wrap this up: Analyzing customer feedback in real time is a game-changer.

Customer Feedback 78

Customer Feedback Text Analytics Hospitality Hospitality 78

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. For example, Lumoa is the first customer experience platform to offer generative AI insights.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Qualtrics

JULY 29, 2021

Clarabridge’s AI-powered platform enables companies to discover and analyze that vast universe of feedback. This data exists at such a scale that, without Clarabridge, companies might never discover and analyze it in a way that provides meaningful, actionable insights that drive business outcomes.

Omnichannel 49

Omnichannel Unstructured Data Actionable Insights Innovation 49

Lumoa

MAY 16, 2024

We’re tackling a complex yet crucial topic in machine learning and AI development. It’s an innovative approach that’s changing the game in data science and AI development. While the raw AI topic model itself looks superficially good, it does contain its flaws evident on deeper examination. And our goal?

Machine Learning 78

Machine Learning ML Engineering Text Analytics 78

Zendesk

SEPTEMBER 21, 2023

Get ready to level up your support game like never before. Additional apps added in September: AI Prompt Pro (Support) uses AI to transform complex customer service interactions into concise summaries, and can be activated on-demand or automatically on ticket load– streamlining the response process.

Hospitality 52

Hospitality Hospitality Sentiment Analysis AI 52

SugarCRM

JANUARY 27, 2021

At SugarCRM, we’ve started this year with certainty rather than predictions, releasing a new slew of product updates, including a game-changing feature: SugarPredict. After a year of uncertainty for businesses worldwide, SugarPredict offers essential insight into business growth and removes the guesswork from day-to-day activities.

Artificial Intelligence 49

Artificial Intelligence Actionable Insights Innovation Gaming 49

SurveySensum

JANUARY 17, 2024

These practices, along with robust customer satisfaction software are game-changers, significantly boosting response rates and yielding actionable feedback. And to help you level up your customer feedback game, this blog will discuss the 11 customer satisfaction survey design strategies! Let’s get started.

Customer Satisfaction 52

Customer Satisfaction Text Analytics Actionable Insights Gaming 52

SugarCRM

APRIL 14, 2022

Clare shares her thoughts on addressing lead and revenue generation: “By marrying artificial intelligence (AI) innovations with customer intent data, organizations can take sales and marketing efforts to the next level and at scale. This marriage of insights creates a powerful data relationship.

Business Growth 48

Business Growth Artificial Intelligence CRM ML 48

SurveySensum

JULY 16, 2024

Constantly Innovates – Gemini Seen the latest addition to Google Chrome’s AI-driven chatbot, Gemini? This tool helps you launch, gather, and analyze your NPS feedback to extract actionable insights and take prioritized action based on its impact on the bottom line.

NPS 52

NPS Customer Loyalty Engineering Close the Loop 52

DMG Consulting

SEPTEMBER 29, 2022

Expanded utilization in enterprise-wide activities, applications and AI initiatives. The uses of IA are growing enterprise wide as the current generation of IA solutions is effective at capturing, identifying, and delivering actionable insights into the customer and employee experience. MEDIA ALERT.

Contact Center 48

Contact Center Text Analytics Outlook Actionable Insights 48

SurveySensum

SEPTEMBER 23, 2024

It’s like having a high-tech dashboard that tracks how your customers interact with your brand and helps you turn those interactions into actionable insights. It spots behaviors that boost your bottom line and guides you on what actions to take. Let’s uncover how a CX tool can transform your business. Contact for pricing.

CX 52

CX Customer Experience Social Media CRM 52

SurveySensum

JUNE 6, 2024

SurveySensum SurveySensum is an AI-enabled survey tool that enables users to create, launch, and analyze effective surveys across industries like B2B, NBFC, automotive, retail, SaaS, etc. It is known for helping businesses take relevant action on customer feedback that actually drives revenue. G2 Review : 4.7/5

Non-Profits 52

Non-Profits Actionable Insights Start-ups Text Analytics 52

Confirmit

JANUARY 27, 2020

Should the customer insight industry be offering more thought leadership around this phenomenon? Theme Three: How will the arrival of artificial intelligence and AI assisted insights affect the insight industry? But the arrival of AI opens up a number of challenges. Again, a big issue and lots to discuss.

Social Media 52

Social Media AI Non-Profits Artificial Intelligence 52

SurveySensum

SEPTEMBER 14, 2023

5) UserVoice Real-Time Feedback User Activity Insights Session Replays Free trial available Starts at $699/mo annual agreement 4.5 (5) 5) Mopinion Comprehensive Feedback User-Centric Insights Versatile Survey Campaigns Free trial available Starts at € 259 per month 4.1 (5) Your next click could be a game-changer for your app!

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

SurveySensum

NOVEMBER 10, 2023

Using an efficient website feedback tool is a game-changer for online businesses. Not only that, the tool takes survey analysis to the text level with its AI-enabled text analysis software that enables you to gather and analyze data in real-time, with NO MANUAL CODING! So, what’s the solution here? → A robust website feedback tool.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

DMG Consulting

MARCH 10, 2023

These solutions should provide actionable insights that improve CX, increase first-contact resolution (FCR), reduce customer holds and transfers, provide timely feedback to agents, eliminate subjectivity in the QM process, and enhance agent engagement. Gamification.

Contact Center 48

Contact Center Artificial Intelligence Actionable Insights CX 48

Hodusoft

OCTOBER 14, 2022

These reports offer actionable insights to improve the performance of your call center as well as the customer experience. Some more features that make contact center software a game changer. Implement self-service capabilities through conversational AI chatbots and multi-level IVR. . to generate reports. Click-to-call .

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

SurveySensum

DECEMBER 4, 2024

Though the employees should be informed about the importance of NPS, never try to game the NPS. Artificial Intelligence: With AI, banks can improve and automate their customer support, making the service more efficient. Taking Action on Feedback: Banks often struggle to convert the feedback received into actionable insights.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

DECEMBER 18, 2024

Launch, analyze, and extract actionable insights from your NPS program with SurveySensums NPS experts! NPS Software : Leverage AI-enabled NPS tools like SurveySensum to create surveys, survey distribution, and analyze NPS data to extract actionable insights from raw data. What is the NPS score of Google?

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

Hodusoft

DECEMBER 26, 2024

Growing Popularity of Chatbots An online poll conducted by Gartner between January and February 2022 revealed that 27 out of 50 respondents said that they are using some form of chatbot, Virtual Customer Assistant (VCA) or other types of conversational AI platforms for customer-facing applications.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

SurveySensum

NOVEMBER 26, 2024

But, let’s not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

SEPTEMBER 12, 2023

Feature Enhancement SurveySensum, a software platform, is one example that frequently solicits user feedback to understand which features users would like to see in the future, offering multiple-choice options such as templates, AI integration, and more. This approach ultimately results in increasing customer satisfaction.

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

InteractionMetrics

JANUARY 23, 2024

You might think AI can analyze all your text answers, but for accurate results, there will be at least some human research involved. While using AI for translation is tempting, you also need a human translator who will pay attention to cultural differences and nuances. For cost reasons, you may be tempted to hand this off to AI.

Customer Survey 52

Customer Survey AI B2B CRM 52

SurveySensum

NOVEMBER 13, 2023

Now, you might be wondering, ‘How can I amp up my mobile CX game?’ Apart from survey creation, this tool has AI-powered text analytics software that helps you derive actionable insights from open-ended feedback with no manual coding. It’s like having a magic wand to streamline your feedback process.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SugarCRM

SEPTEMBER 22, 2022

A shared customer relationship management ( CRM ) data platform and business intelligence system fuels the actionable insights that sales, marketing, and service teams need to act decisively at every critical touchpoint throughout the customer journey. Step 5: Level Up Your CX Game with More Quality Sales and Lead Generation.

Artificial Intelligence 26

Artificial Intelligence Customer Experience CRM Actionable Insights 26

SurveySensum

OCTOBER 11, 2024

This step involves using advanced capabilities to properly process and analyze data to extract actionable insights and predict future trends. Text Analysis : When you receive a vast amount of open-ended feedback it becomes impossible to go through each and every feedback and extract actionable insights from them.

Omnichannel 52

Omnichannel Touchpoint Sentiment Analysis Actionable Insights 52

Lumoa

SEPTEMBER 11, 2023

Currently, many companies are finding ways to incorporate artificial intelligence (AI) chatbots in their customer support network. Using Lumoa lets you identify performance gaps and actionable insights in your customer experience strategy. Switching to automated NPS collection and analysis proved to be the game changer.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78