SurveySensum

MARCH 26, 2025

From spotting customer sentiment in reviews to detecting fraud in financial reports, text mining helps businesses turn unstructured text into actionable insights. In this case, traditional data analysis methods struggle to process this vast amount of text, which is where text mining becomes a game-changer.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

Gainsight

OCTOBER 4, 2024

The rapid evolution of AI technology is reshaping how we engage with customers, manage our teams, and drive business growth. Without further ado, here’s my perspective on how AI is becoming a crucial competitive differentiator in customer success. Learn More in Our Report: The State of AI in Customer Success, 2024 3.

AI 52

AI Artificial Intelligence Actionable Insights Gaming 52

Gainsight

OCTOBER 4, 2024

The rapid evolution of AI technology is reshaping how we engage with customers, manage our teams, and drive business growth. Without further ado, here’s my perspective on how AI is becoming a crucial competitive differentiator in customer success. Learn More in Our Report: The State of AI in Customer Success, 2024 3.

AI 52

AI Artificial Intelligence Actionable Insights Gaming 52

SurveySensum

DECEMBER 2, 2024

SurveySensum SurveySensum is an AI-enabled customer feedback tool that helps businesses achieve their objective with actionable customer feedback. They even connect your actions to specific goals, so you know you’re on the right track. Looking for alternatives to Qualtrics that will match your needs and requirements?

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

SurveySensum

APRIL 11, 2025

With AI-driven key driver analysis, you can move beyond intuition and pinpoint exactly what factors matter the most. SurveySensum’s AI-powered text and sentiment analysis software automatically tags and subtags feedback into relevant categories based on relevant keywords and themes. Scroll down! What Is Key Driver Analysis?

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

Execs In The Know

NOVEMBER 30, 2024

Are you ready to redefine your role in the age of artificial intelligence (AI)? As a customer experience (CX) leader, you’re navigating balancing the rapid adoption of AI with delivering human-centric experiences. Do you know how to set AI objectives that deliver real results? . But with innovation comes complexity.

AI 52

AI CX Artificial Intelligence Actionable Insights 52

SurveySensum

JULY 31, 2024

The magic lies in the AI feedback loop – a complete game changer in the world of feedback analysis. This AI capability enables businesses to analyze your feedback to extract actionable insights, understand customer sentiments, and even gauge their emotions. What is the AI Feedback Loop?

AI 52

AI Close the Loop Sentiment Analysis Actionable Insights 52

Gainsight

FEBRUARY 10, 2025

Customer Success Platforms (CSPs) can be a game-changeror a total headache. Thats exactly why we acquired Staircase AI. Building an AI-powered customer intelligence platform isnt something you hack together overnight. Instant Value: Insights on Day One Speed matters. It delivers insights where you already work.

AI 52

AI Compliance Artificial Intelligence Data Entry 52

SugarCRM

MARCH 10, 2021

All with the hope of informing an individual, spotting a trend or outlier, and us ing that information to form an insight that will spur action and success. . . AI was born for a moment like this—to help us comprehend the data that we , in our limited capacity cannot process. With SugarPredict, it just works.

AI 49

AI Artificial Intelligence Actionable Insights Construction 49

Execs In The Know

SEPTEMBER 17, 2024

As businesses strive to meet the increasing demands of modern consumers, innovative technologies are emerging as game-changers. Among these, Generative AI (GenAI) stands out as a powerful tool that’s reshaping the retail industry. 80% of retail executives expect their businesses to adopt AI automation by 2025.

Retail 52

Retail AI CX Gaming 52

Gainsight

MARCH 21, 2024

In a recent webinar, Strategic CX in Action: How Tricentis Leverages AI for Customer Success and Support Alignment , Somya Kapoor, CEO and Co-founder, TheLoops, and Genady Rashkovan, VP of Global Support, Tricentis, discussed the role of AI in transforming Customer Support and Success. Let’s dive in!

AI 52

AI Artificial Intelligence Actionable Insights B2B 52

Retently

JANUARY 13, 2025

With its multi-channel capabilities, real-time analytics, and AI-driven insights, Retently empowers businesses to identify and resolve customer pain points proactively. Its seamless integrations and automated workflows ensure that every piece of feedback contributes to actionable improvements. What Makes Retently Unique?

Sentiment Analysis 117

Sentiment Analysis Net Promoter Score NPS Touchpoint 117

Retently

NOVEMBER 27, 2024

Retaining Loyalty : Even if you manage to attract customers, keeping them loyal is a whole different ball game. Understanding the latest market trends and consumer behavior isn’t just a “nice-to-have” – it’s a game-changer for ecommerce growth. AI-powered strategies amplify these results, with 92% of retailers reporting positive ROI.

Sales 149

Sales Social Media Predictive Analytics Start-ups 149

SurveySensum

DECEMBER 4, 2024

Though the employees should be informed about the importance of NPS, never try to game the NPS. Artificial Intelligence: With AI, banks can improve and automate their customer support, making the service more efficient. Taking Action on Feedback: Banks often struggle to convert the feedback received into actionable insights.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

DECEMBER 18, 2024

Launch, analyze, and extract actionable insights from your NPS program with SurveySensums NPS experts! NPS Software : Leverage AI-enabled NPS tools like SurveySensum to create surveys, survey distribution, and analyze NPS data to extract actionable insights from raw data. What is the NPS score of Google?

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

Retently

AUGUST 5, 2024

Because it provides clear, actionable insights into customer satisfaction and loyalty. Gain Actionable Insights : Advanced analytics and reporting features help you understand the “why” behind the scores, guiding your strategy and decision-making. In 2024, NPS remains an essential metric for businesses of all sizes.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

SurveySensum

SEPTEMBER 11, 2024

The future now stands on four pillars – data, AI, personalization, and convenience. The Future Is AI The continuous rise of AI capabilities has shifted the way businesses used to engage with their customer’s buying decisions.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

Zonka Feedback

DECEMBER 26, 2023

The future of surveys is here, powered by AI! In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. These innovative technologies are reshaping the way we gather and interpret information, providing unprecedented insights and efficiency.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Zendesk

APRIL 24, 2023

Economic pressure, austerity measures, and layoffs have cast a dark shadow on the workplace in recent months, but recent advancements in AI have brought hope for brighter days ahead. With the whirlwind of new AI tools and capabilities coming onto the market, organizations need to be thoughtful and strategic about how they use AI.

AI 52

AI Legal Gaming Actionable Insights 52

Hodusoft

DECEMBER 26, 2024

Growing Popularity of Chatbots An online poll conducted by Gartner between January and February 2022 revealed that 27 out of 50 respondents said that they are using some form of chatbot, Virtual Customer Assistant (VCA) or other types of conversational AI platforms for customer-facing applications.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

SurveySensum

FEBRUARY 13, 2025

SurveySensums AI-enabled real-time ticketing management system, enables you to close the feedback loop and take proactive action in real-time. It leverages AI to identify the key drivers enabling you to prioritize them based on their impact on customer satisfaction and loyalty.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

Zendesk

JANUARY 25, 2024

What is an AI call center? An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. AI in call centers enhances customer satisfaction by helping teams offer faster support.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

Execs In The Know

MARCH 13, 2023

“We have enabled blended channel, moved workflows and conversational AI into the contact center, and allowed guests and hosts to see their support tickets online. Turo Is a Game-Changer in the Car Rental Industry Being customer obsessed is essential for a brand’s success. Our largest contact type is billing.”

Transportation 88

Transportation Non-Profits Sports Hospitality 88

Execs In The Know

JULY 7, 2024

Artificial intelligence (AI) and machine learning are empowering brands to transform customer data into actionable insights, driving personalized experiences that surprise and delight at every touchpoint. Advanced AI and GenAI technologies demonstrate how automation can be a game-changer in the CX space.

CX 52

CX Artificial Intelligence Machine Learning AI 52

Zendesk

APRIL 3, 2023

Invest in artificial intelligence (AI) AI is omnipresent in the retail world, and for good reason. According to the Zendesk Customer Experience Trends Report 2023 , 73 percent of customers expect more interactions with AI in their daily life. to take pressure off of your staff and speed up time to resolution 3.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

Gainsight

AUGUST 3, 2023

Pulse Encore will continue this tradition, delivering the latest trends, innovations in AI, and best practices in Customer Success. Learn to Leverage AI: The power of AI in digital strategy cannot be ignored. Dual-City Delight: We’re bringing the Pulse experience closer to home with events in two dynamic cities.

Actionable Insights 52

Actionable Insights AI Gaming Education 52

Execs In The Know

APRIL 10, 2024

Our CX Insight magazine article, “ The Power of Listening: Leveraging Customer Feedback to Drive Brand Success ,” delves deep into why customer feedback matters and how it can be a game-changer for businesses aiming for growth and sustainability.

Customer Feedback 52

Customer Feedback Innovation Artificial Intelligence Social Media 52

Lumoa

OCTOBER 15, 2023

Closing the Feedback Loop: Timely Resolutions and Retention Conclusion Balancing Speed and Consistency in Customer Feedback As of now, especially where generative AI reigns supreme, the clock is always ticking on customer response times. Conclusion Okay, let’s wrap this up: Analyzing customer feedback in real time is a game-changer.

Customer Feedback 78

Customer Feedback Text Analytics Hospitality Hospitality 78

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. Notifications are available via email, Slack, and Teams.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Qualtrics

JULY 29, 2021

Clarabridge’s AI-powered platform enables companies to discover and analyze that vast universe of feedback. This data exists at such a scale that, without Clarabridge, companies might never discover and analyze it in a way that provides meaningful, actionable insights that drive business outcomes.

Omnichannel 49

Omnichannel Unstructured Data Actionable Insights Innovation 49

Lumoa

MAY 16, 2024

We’re tackling a complex yet crucial topic in machine learning and AI development. It’s an innovative approach that’s changing the game in data science and AI development. While the raw AI topic model itself looks superficially good, it does contain its flaws evident on deeper examination. And our goal?

Machine Learning 78

Machine Learning ML Engineering Text Analytics 78

Lumoa

FEBRUARY 14, 2024

AI and ML will be able to offer customers a degree of personalization they have not yet experienced because of their ability to: Deliver individualistic, personalized experiences by analyzing each customer’s purchasing history, browsing habits, and demographic information Offer 24/7 customer support through AI chatbots and interactive guides.

Customer Experience 78

Customer Experience ML Social Media CX 78

Zendesk

SEPTEMBER 21, 2023

Get ready to level up your support game like never before. Additional apps added in September: AI Prompt Pro (Support) uses AI to transform complex customer service interactions into concise summaries, and can be activated on-demand or automatically on ticket load– streamlining the response process.

Hospitality 52

Hospitality Hospitality Sentiment Analysis AI 52

SugarCRM

JANUARY 27, 2021

At SugarCRM, we’ve started this year with certainty rather than predictions, releasing a new slew of product updates, including a game-changing feature: SugarPredict. After a year of uncertainty for businesses worldwide, SugarPredict offers essential insight into business growth and removes the guesswork from day-to-day activities.

Artificial Intelligence 49

Artificial Intelligence Actionable Insights Innovation Gaming 49

SurveySensum

JANUARY 16, 2025

But, lets not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights. Lets start with Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. For example, Lumoa is the first customer experience platform to offer generative AI insights.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SugarCRM

APRIL 14, 2022

Clare shares her thoughts on addressing lead and revenue generation: “By marrying artificial intelligence (AI) innovations with customer intent data, organizations can take sales and marketing efforts to the next level and at scale. This marriage of insights creates a powerful data relationship.

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48