1 to 1

OCTOBER 14, 2024

Improve CX and drive ROI with a roles-based strategy The AI landscape is evolving so quickly, it seems like nearly every day there’s another “shiny new object” promising to revolutionize customer experience (CX). There’s a long list of failed attempts where brands tried to force the wrong AI solution into their CX.

AI 26

AI Contact Center CX Actionable Insights 26

C3Centricity

JANUARY 13, 2021

Five Brilliant Ideas to Boost your Insight Development. Ever wondered why you struggle to develop actionable insights. This post shares some of the main reason why even large companies fail at this essential art. Making it hard for them just makes you lose image. #3. It depends? I am probably in the third camp.

Hospitality 111

Hospitality Hospitality Actionable Insights Artificial Intelligence 111

Retently

SEPTEMBER 12, 2018

Our product team makes use of all possible means to get hold of actionable insights for roadmap improvements. In this post, I’ll explain how we used MonkeyLearn to analyze NPS responses to get actionable insights from customer feedback. What is NPS? Automated Text Analysis with MonkeyLearn.

Customer Feedback 112

Customer Feedback NPS Machine Learning Text Analytics 112

Retently

AUGUST 5, 2024

Because it provides clear, actionable insights into customer satisfaction and loyalty. Gain Actionable Insights : Advanced analytics and reporting features help you understand the “why” behind the scores, guiding your strategy and decision-making. In 2024, NPS remains an essential metric for businesses of all sizes.

NPS 103

NPS B2B Net Promoter Score Actionable Insights 103

SurveySensum

DECEMBER 4, 2024

Reasons Why You Should Measure NPS in Banking and Other Financial Services Following are some of the main reasons you should measure NPS in banking industry and other financial services. Artificial Intelligence: With AI, banks can improve and automate their customer support, making the service more efficient.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

ECXO

JULY 8, 2024

This article delves into the intricate relationship between digital product design and these two pivotal aspects, highlighting key principles, case studies, and actionable insights for technology companies striving to enhance their market presence and user satisfaction. However, perceptions of ease of adoption vary among individuals.

Touchpoint 156

Touchpoint Technology Technology VOC 156

Lumoa

NOVEMBER 19, 2017

What is your main channel of communication with your customers? To be able to do this, we believe that the feedback should be analyzed in a manner that leads to actionable insights. (A A list of customer comments is not actionable.) Read here how AI can help in making customer feedback more actionable.

Customer Feedback 114

Customer Feedback Net Promoter Score NPS Start-ups 114

Lumoa

MAY 16, 2024

We’re tackling a complex yet crucial topic in machine learning and AI development. It’s an innovative approach that’s changing the game in data science and AI development. Another aspect is the ‘actionable insight’ view on the right with the top insight being the internet connection issues with HSBC mobile bank.

Machine Learning 78

Machine Learning ML Engineering Text Analytics 78

C3Centricity

JANUARY 4, 2021

Five Brilliant Ideas to Boost your Insight Development. Ever wondered why you struggle to develop actionable insights. This post shares some of the main reason why even large companies fail at this essential art. Making it hard for them just makes you lose image. #3. It depends? I am probably in the third camp.

Hospitality 62

Hospitality Hospitality Actionable Insights Artificial Intelligence 62

Retently

JULY 11, 2018

In case you are not familiar with NPS2, we will further explore this next generation methodology, its main concepts and the factors that determined such Net Promoter Score evolution. That’s no speculation – according to research , customer experience will overtake both price and product as the main brand differentiator by 2020.

NPS 69

NPS Net Promoter Score CEM Social Media 69

Retently

AUGUST 12, 2024

If you operate in the ecommerce or retail space, look for a user-friendly interface and real-time feedback capabilities – perfect for businesses needing quick, actionable insights. The right tool can help you gather actionable insights, improve customer satisfaction, and drive business growth.

NPS 79

NPS Retail Net Promoter Score Touchpoint 79

Lumoa

APRIL 4, 2023

Loyalty’s main benefit is the opportunity to upsell. AI-powered chatbots, automated responses, and virtual assistants offer solutions for low-level and immediate customer needs. Hootsuite initially packed their landing pages with images and text that highlighted a lot of their main functions. Sign up for your free trial today.

Omnichannel 78

Omnichannel Customer Loyalty Customer Feedback Social Media 78

SurveySensum

SEPTEMBER 10, 2024

An NPS follow-up question enables your customers to share their experiences clearly, allowing you to gain deeper, more actionable insights into their pain points and expectations. These NPS survey questions help you turn general feedback into actionable insights, making your NPS data far more valuable. Let’s get started.

NPS 52

NPS Net Promoter Score Text Analytics Actionable Insights 52

Hodusoft

DECEMBER 16, 2022

AI plays a vital role in uplifting customer experience Implementing AI in call center technologies has unlocked new opportunities for efficient business communication operations. Predictive and analytical AI implementation helps to generate immediate responses based on collected data over time.

Technology 52

Technology Technology Omnichannel Social Media 52

Lumoa

AUGUST 8, 2023

Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth. With the right analysis techniques, you can transform your survey data into valuable insights that inform strategic decisions and drive customer satisfaction.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

OCTOBER 7, 2024

Here’s how to do it: Clarify Your Purpose : Identify the main reason for conducting the survey. Set Clear Goals : Be specific about what insights you’re looking for. Let SurveySensum simplify survey creation with its intuitive tools, AI-driven analytics, and in-built customizable templates.

Social Media 52

Social Media Actionable Insights Start-ups Text Analytics 52

Lumoa

MARCH 12, 2023

Actionable insights and learnings that help your business grow. Lumoa’s proprietary AI analyses all feedback and points you to the items that have the biggest impact on your KPIs. The nice touch is that you have full control on AI model and can adapt them to your needs. The result?

Customer Experience 78

Customer Experience Customer Journey Map Sentiment Analysis NPS 78

Lightico

JULY 8, 2021

Such as regulatory impacts, fintech issues like AI and other emerging technologies. . Repo Con tackles main points for managing recoveries, regulations and includes questions concerning the new technologies, ideas, and other ways of addressing risk and key industry issues. . Thought leaders and industry experts will deliver this. .

Finance 52

Finance Compliance Retail Innovation 52

Retently

JULY 3, 2024

They make it easier for people to be truthful, leading to more reliable and actionable insights. By leveraging these tools, you can tap into insights that might otherwise be inaccessible. There are several types of anonymous feedback tools that you can use to gather honest insights.

Legal 78

Legal Sentiment Analysis Actionable Insights Gaming 78

SugarCRM

MARCH 30, 2022

Data fuels the actionable insights that sales, marketing, and service teams need to act decisively at every critical touchpoint throughout the customer journey. We asked our webinar attendees about their main causes of misalignment between sales and marketing. AI holds promise. Make data-driven decisions.

CRM 36

CRM Actionable Insights AI Touchpoint 36

SurveySensum

NOVEMBER 11, 2021

We will tell you why this is happening and introduce some of the best Qualtrics alternatives, along with their main features, pros, cons, and pricing. . Here are the main reasons why it is the right time to look for a Qualtrics competitor. . Is this the right time to look for a Qualtrics Competitor? The Merger! Not user-friendly.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Retently

MARCH 26, 2024

It also includes advanced analytics powered by AI, workflow management tools, and reliable security features. Using advanced AI, InMoment helps businesses quickly understand customer data, from survey responses and social media reviews to in-depth conversations in call logs, emails, support tickets, and chat transcripts.

Sentiment Analysis 78

Sentiment Analysis NPS Social Media CRM 78

Retently

FEBRUARY 9, 2024

Hence, among the main areas for measuring satisfaction with customer service representatives are hold times, problem resolution effectiveness, and both knowledgeability and attitude of customer service representatives. Gather actionable insights that inform better decision-making and improve customer satisfaction for existing customers.

Customer Feedback 95

Customer Feedback Net Promoter Score Customer Satisfaction NPS 95

SurveySensum

DECEMBER 15, 2022

It then compiles all the feedback to produce actionable insights for the organizations to close the feedback loop and enhance the experience. . SurveySensum is a feedback management software that uses AI to facilitate end-to-end customer experience for businesses. But if not Qualtrics, then what? SurveySensum. Here’s why.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights AI Customer Feedback 52

Lumoa

SEPTEMBER 11, 2023

Currently, many companies are finding ways to incorporate artificial intelligence (AI) chatbots in their customer support network. For example, your main goal is to increase your customer satisfaction score by 20% over four months. Market Trend Data Look out for new customer experience trends sweeping the market.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

Currently, many companies are finding ways to incorporate artificial intelligence (AI) chatbots in their customer support network. For example, your main goal is to increase your customer satisfaction score by 20% over four months. Market Trend Data Look out for new customer experience trends sweeping the market.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

InteractionMetrics

JANUARY 23, 2024

Customer Survey Program Costs: 7 Main Factors Seven main factors largely determine your costs: List Size List Organization Survey Software Survey Development Analysis, Deliverables, & Findings Portals & Dashboards Operational Costs 1: List Size The size of your list impacts every phase of the survey process.

Customer Survey 52

Customer Survey AI B2B CRM 52

Gainsight

JANUARY 8, 2019

From AI to cloud infrastructure to security and beyond—whatever you can think up, chances you can learn more about it at IBM Think. Some of the topics they tackled in 2018 included AI and machine learning, SaaS and enterprise apps, Internet of Things, and cloud-native solutions. Talk about endless networking opportunities!

B2B 45

B2B Entertainment Machine Learning B2C 45

SurveySensum

SEPTEMBER 14, 2020

Anna Muchnik, Digital Marketing Manager at Itransition says, “Empathy and emotional intelligence are now the main differentiators when it comes to competition for employees and customers alike. Turn this feedback into actionable insights and make data-driven decisions to retain your customers and acquire new ones!

Customer Experience 59

Customer Experience Social Media Sentiment Analysis CX Transformation 59

1 to 1

AUGUST 10, 2022

Artificial intelligence (AI) has been around for decades but its promises – a deeper understanding of customer intent, and better and faster experiences for customers and associates alike – continue to go largely unrealized. Why isn’t AI elevating customer experience? AI isn’t a tool that can merely be turned on and forgotten about.

Artificial Intelligence 26

Artificial Intelligence AI CX Actionable Insights 26

SurveySensum

MARCH 1, 2024

All you need to do is dig deeper with AI-enabled tools like Text Analytics and use this feedback to figure out what needs fixing and then actually do something about it. → And here’s the thing – it’s not just about fixing problems behind the scenes. Solution: Open-ended question question gives you a gold mine of feedback.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

SugarCRM

DECEMBER 14, 2023

Below are some of the main types of data analytics. Accelerate processes by reducing time, costs, and technical expertise usually required for project-based AI predictive analytics. For example, SugarCRM steps in to translate that data into actionable insights. No more scratching your head over confusing numbers.

Manufacturing 26

Manufacturing Sales Predictive Analytics Data Mining 26

SurveySensum

OCTOBER 3, 2024

But that’s not all—SurveySensum is a comprehensive customer feedback suite that supports you end-to-end, from gathering surveys to providing key insights that help you understand your business challenges. This allows you to take informed actions to improve your business outcomes. Price: Picreel pricing plans start at $9.99/month.

Engineering 52

Engineering Text Analytics Start-ups Touchpoint 52

SugarCRM

FEBRUARY 7, 2023

AI adoption has exponentially increased across industries, but not everybody considers it an almighty savior to all CX issues. Only 41% of CX executives today claim they have an AI strategy. In the era when AI mingles its presence in every aspect of our lives, this ratio is on the insignificant side of the spectrum.

CX 26

CX B2C B2B Engineering 26

SurveySensum

MAY 19, 2023

Reasons Why You Should Measure NPS in Banks and Other Financial Services Following are some of the main reasons you should measure NPS in banks and other financial services. Artificial Intelligence: With AI, banks can improve and automate their customer support, making the service more efficient.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

Qualtrics

DECEMBER 7, 2020

It’s used to reveal facts and opinions about a particular topic, and gain insight into the main points of an issue. Feedback from surveys and listening channels can automatically feed into AI-powered analytics engines and produce results, in real-time, on dashboards. Step 9 Turn your insights into action.

Sentiment Analysis 49

Sentiment Analysis Customer Journey Map Sales Start-ups 49

SugarCRM

MAY 25, 2023

Nowadays, one of the main purposes of having an operational CRM system is to help sales, marketing, and service teams better streamline customer interactions. The Rise of Artificial Intelligence and Automation AI-powered CRM tools have gained traction, offering features such as predictive analytics, lead scoring, and chatbots.

Customer Relationship Management 26

Customer Relationship Management Customer Relationship CRM Artificial Intelligence 26