InteractionMetrics

DECEMBER 10, 2024

Open-ends are your gold but extracting the gold is challenging, which is why companies look to AI to solve the problem. But is AI your best solution? Jump to: How Do ChatGPT, Gemini, and Claude Stack Up for Text Analysis? With so many responses, its nearly impossible to process and glean actionable insights.

AI 52

AI Sentiment Analysis Actionable Insights Unstructured Data 52

ECXO

JULY 26, 2023

Agile, cross-functional teams – marketing, sales, customer services and contact centres, operations, product teams, tech and PR have access to instant, actionable insights. Start where you are. You’re already collecting masses of data to give you actionable real-time insights. This year is no different.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

Totango

FEBRUARY 12, 2025

Enterprise customer health scores must capture these nuances and deliver actionable insights. AI-powered insights and early warning systems A core advantage of health scores is their ability to function as an early warning system. Navigate complex purchase decisions influenced by multiple stakeholders.

Actionable Insights 62

Actionable Insights Predictive Analytics AI Construction 62

SurveySensum

DECEMBER 30, 2024

Lets uncover them together, but lets start with what this platform is. Built from the ground up around the Accounts Experience methodology, CustomerGauge offers B2B brands guidance for customer surveying and revenue growth, among other things. What is CustomerGauge? Source: G2 , CustomerGauge Review, Sep 11, 2024 2.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

SurveySensum

APRIL 7, 2025

Understanding Its Value for CX Professionals SurveyMonkey is a feedback management tool widely used for gathering customer feedback, offering drag-and-drop survey design and data analysis tools that yield actionable insights. Ease-of-Use Creating surveys is effortless with SurveySensum’s AI-enabled survey builder.

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

Zendesk

DECEMBER 7, 2021

Companies are increasingly leaning on artificial intelligence (AI) to automatically collect and organize customer data at each touchpoint so they can deliver better experiences. But what exactly does it mean to use AI throughout the customer journey? What is AI customer experience? 3 ways to use AI customer experience.

AI 97

AI Customer Experience Artificial Intelligence Machine Learning 97

SurveySensum

DECEMBER 2, 2024

Get up close and personal with the top 7 Confirmit alternatives, with key features that can impact your customer experience strategy. SurveySensum SurveySensum is an AI-enabled customer feedback tool that helps businesses achieve their objective with actionable customer feedback.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

SurveySensum

MARCH 19, 2025

No additional training is required to get started. Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free Qualtrics vs Microsoft Forms: Comparison Both Qualtrics and Microsoft Forms offer several features and tools to analyze the user experience and drive growth.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

Fonolo

JANUARY 12, 2023

You probably know at least a bit about AI and automation. They are also popular advancements in automation that employ varying degrees of AI. As data centers scale up to provide accessible and more affordable computing power, they also usher in a range of new capabilities. AI is Personalizing the Customer Experience .

Artificial Intelligence 138

Artificial Intelligence Contact Center Sentiment Analysis AI 138

SurveySensum

OCTOBER 17, 2024

By closely analyzing customer feedback – be it through surveys, reviews, or social media comments – companies can gain deep insights into how customers feel about their products or services. It helps you decode the true potential of customer data and open up new growth avenues. How Does Customer Feedback Analytics Work?

Customer Feedback 52

Customer Feedback Text Analytics Social Media Artificial Intelligence 52

Retently

OCTOBER 11, 2024

Loris AI 4. QA tools enable you to monitor interactions in real-time, automate support quality control, and provide actionable insights that ensure your team delivers a seamless experience every time. Table of contents Key Takeaways: What is Customer Support Quality Assurance? Medallia Agent Connect (former Stella Connect) 3.

Retail 135

Retail Scorecard Sentiment Analysis Customer Service 135

SurveySensum

JANUARY 16, 2025

Lets start with Qualtrics. It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. Cons: The tool can be expensive with additional charges.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. Whatsapp Surveys Starts at $99/month 4.7 Whatsapp Surveys Starts at $99/month 4.7 So, what exactly are these limitations? And not just that.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

SEPTEMBER 5, 2023

Dive into this blog to explore 11 actionable insights and uncover the full potential. 11 Actionable Insights for Exceptional SaaS Customer Experience SaaS customer experience is the holistic perception customers have of your product. AI Plus Human: Platforms like Zomato combine AI assistance with human support.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

SurveySensum

APRIL 11, 2025

With AI-driven key driver analysis, you can move beyond intuition and pinpoint exactly what factors matter the most. Best Practices To Perform Key Driver Analysis Many businesses struggle with key driver analysis mainly because they dont know where to start and which KPIs they should track. Scroll down! What Is Key Driver Analysis?

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

SurveySensum

APRIL 28, 2025

This also enables them to foresee customers demands for the near future so that they can start working on it in advance. Discover the true voice of your customers with SurveySensums AI-powered analysis. Find hidden insights, address pain points, and deliver experiences that stand out!

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

SurveySensum

MARCH 26, 2025

From spotting customer sentiment in reviews to detecting fraud in financial reports, text mining helps businesses turn unstructured text into actionable insights. Heres why text mining is crucial across industries: Extracts Actionable Insights : Every day, around 328.77 million terabytes of data are created globally.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

SurveySensum

FEBRUARY 17, 2025

In simple terms, text analytics tools leverage machine learning, NLP, and other AI capabilities to break down unstructured data from customer feedback, online reviews, customer support chat, etc. This helps extract meaningful insights from the feedback by identifying recurring patterns, themes, and sentiments.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

SurveySensum

FEBRUARY 6, 2025

But are they living up to your expectations? Lets start with Qualtrics. The CX experts will help you with advanced analysis and provide you with a well-formed action plan by extracting insights from feedback and all of this will be aligned with your business goals and KPIs. Are they helping you meet your CX goals?

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

SurveySensum

FEBRUARY 4, 2025

To Avoid Heavy Penalties: If your survey platform is not GDPR compliant, you may need to face a fine of up to 20 million or 4% of your global annual turnover, whichever is higher. SurveySensum SurveySensum is an AI-enabled customer experience management tool with best-in-class GDPR compliance. Lets take a look at them.

Compliance 52

Compliance Start-ups Healthcare AI 52

SurveySensum

OCTOBER 24, 2024

However, overly lengthy surveys often get ignored or end up in the spam folder. Step 4 : Go to your Outlook, click on the New Email option, and select SurveySensum Outlook plugin from the ribbon (or triple dot menu in case of web version) Step 5 : Click on Get Started to connect to the SurveySensum portal. So, how to avoid this?

Outlook 52

Outlook Social Media Omnichannel Actionable Insights 52

Uniphore

JUNE 7, 2021

Automate post-interaction activities and trigger follow-ups. Everything you wanted to know about assisting your agents with AI and RPA. Agent assist can provide actionable insights in real-time, making it easier for agents to learn as they go, rather than being overwhelmed with information at the beginning of onboarding.

Contact Center 147

Contact Center Actionable Insights Start-ups AI 147

Intercom, Inc.

MARCH 16, 2021

You can also onboard and educate new customers so they’re set up for success with your product from day one and have all of the information they need to get started and overcome common hurdles, such as configuring your app or installing it on mobile. Onboard new customers.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

Lumoa

OCTOBER 1, 2024

Let’s get started! Actionable Insights have been overhauled! We originally offered lots of different Insights types, but we received long term feedback that customers were unsure of the differeneces between the Insights, and when one would be more applicable than the other. Read more about AI Filters here !

Actionable Insights 78

Actionable Insights AI Customer Feedback NPS 78

InteractionMetrics

MARCH 13, 2025

You need to know what customers are actually saying so you can identify key themes, uncover root causes, and take meaningful action. We provide comprehensive text analysis services that include sentiment analysis to deliver actionable insights you can use to improve the customer experience.

Sentiment Analysis 52

Sentiment Analysis Customer Experience Machine Learning Social Media 52

SurveySensum

APRIL 14, 2025

You can set up three columns. AI -Powered Insights If your NPS calculation tool is not giving you AI-powered insights, it is not the one for you. In addition to that, you can visualize the progress on the dashboard and drop timely follow-ups.

NPS 52

NPS Net Promoter Score AI Customer Loyalty 52

SurveySensum

DECEMBER 4, 2024

Let’s start with the simplest one. But at the same time, waiting too long might result in missing out on timely insights from customers. Post-Service Resolution Surveys If and when a customer contacts the bank regarding a problem, it’s best to follow it up with an NPS survey after the issue has been solved.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Retently

AUGUST 5, 2024

Your journey to improved customer satisfaction and business growth starts here! These tools should provide the robust functionality needed to manage large volumes of feedback and gain deep insights into customer experiences. Understanding NPS Let’s start with what is NPS. Scalability As businesses grow, their needs evolve.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

Retently

JANUARY 13, 2025

Whether you want a sleek one-question format or a more detailed follow-up, the ability to tailor your surveys ensures they feel natural and engaging to your customers. Your CES tool needs to keep up. Automated Alerts and Follow-Ups Real-time feedback identifies issues, but automation ensures swift action.

Sentiment Analysis 117

Sentiment Analysis Net Promoter Score NPS Touchpoint 117

Sprinklr

OCTOBER 7, 2021

To stay relevant in a complex social landscape, brands need to know how they stack up against the market and gather information on other brands’ strategies. Today’s marketing teams face a multitude of common challenges around competitive benchmarking: A lack of actionable insights. You need actionable, data-driven insights.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

SurveySensum

APRIL 16, 2025

Lets get started. By integrating responses with CRM records, you can track sentiment, segment audiences, and automate follow-ups. Why CRM Surveys Are a Must-Have (Not Just a Nice-to-Have) 74% of CRM users say they unlock better access to customer data, while 64% swear by their power to level up relationship management.

CRM 52

CRM Customer Feedback Touchpoint NPS 52

Retently

NOVEMBER 27, 2024

With the industry growing at lightning speed, brands face a golden opportunity to scale like never before – but it’s not as simple as setting up a website and waiting for sales to roll in. Whether you’re just starting out or looking to level up, these insights will give you the tools to succeed in a fast-paced industry.

Sales 149

Sales Social Media Predictive Analytics Start-ups 149

Gainsight

OCTOBER 15, 2024

With the advancement of Gen AI for CS , we’re entering a transformative era, where Customer Success is evolving into something far more dynamic and impactful. We’ll explore how tools like Staircase AI are redefining the way we engage with our customers, providing real-time insights and enabling proactive strategies.

AI 52

AI Actionable Insights Sports Innovation 52

Gainsight

OCTOBER 15, 2024

With the advancement of Gen AI for CS , we’re entering a transformative era, where Customer Success is evolving into something far more dynamic and impactful. We’ll explore how tools like Staircase AI are redefining the way we engage with our customers, providing real-time insights and enabling proactive strategies.

AI 52

AI Actionable Insights Sports Innovation 52

C3Centricity

JANUARY 13, 2021

Its popularity clearly shows the need we all have to understand how to get up close and personal with our customers – the right way. #2. Ever wondered why you struggle to develop actionable insights. They just don’t know where to start. This post has been amongst the top articles on C3Centricity for many years.

Hospitality 111

Hospitality Hospitality Actionable Insights Artificial Intelligence 111

Lumoa

NOVEMBER 19, 2017

Luckily there are more and more success stories in this field as well: companies who manage to ask the right question in the right place at the right time, not to burden customers with the surveys too much and who have a consistent method for analyzing the data, extracting the insights and acting on feedback. So that being said.

Customer Feedback 114

Customer Feedback Net Promoter Score NPS Start-ups 114

Execs In The Know

SEPTEMBER 17, 2024

Among these, Generative AI (GenAI) stands out as a powerful tool that’s reshaping the retail industry. According to a recent report by McKinsey, GenAI could add up to $4.4 80% of retail executives expect their businesses to adopt AI automation by 2025. Source: Analytics Insight ) What is Customer-centric AI for CX?

Retail 52

Retail AI CX Gaming 52