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AI and Customer Experience: The Smarter, Faster, and More Personal Duo Redefining B2B Success

eglobalis

As artificial intelligence (AI) continues to evolve , it is fundamentally reshaping how businesses interact with their customers, offering personalized, efficient, and predictive solutions. surveys, social media, reviews) to identify trends and actionable insights.

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How Artificial Intelligence is Changing the Contact Center

Fonolo

The same holds when considering how artificial intelligence is changing the contact center. . Again: these tools employ automation and at least a bit of artificial intelligence. . Here are four main areas where we expect to see advancements in artificial intelligence change – and improve – the contact center. .

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How BSN Sports Successfully Integrated AI Into the Brand’s CX Strategy

Execs In The Know

In our recent webinar , Mandi Geary, Director of Customer Care at BSN Sports, took us behind the scenes of her artificial intelligence (AI) journey with Gladly, sharing the wins, lessons, and strategies that have transformed how her team supports customers. Here are a few key takeaways from the webinar. You can watch it on-demand here.

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Operational Challenges in the Call Center Industry

Callminer

Actively evaluating your employees’ performance on the job can yield highly actionable insights, but only if done in a meaningful way. Embracing innovative new practices such as artificial intelligence (AI) and flexible working arrangements can help considerably in alleviating such issues. Evaluating Performance.

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The AI Superhero Approach to Product Management

Speaker: Conrado Morlan

In this engaging and witty talk, industry expert Conrado Morlan will explore how artificial intelligence can transform the daily tasks of product managers into streamlined, efficient processes.

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10 Reasons to Attend Customer Response Summit (CRS) in San Diego

Execs In The Know

Expect to walk away inspired and armed with actionable insights. A Candid Look at CXs Biggest Challenges Our mainstage keynotes and panel discussions bring together diverse perspectives on the most pressing CX topics, from artificial intelligence (AI) and automation to change management and return on investment (ROI).

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Artificial Intelligence in CX Learning

ClearAction

Artificial Intelligence in CX Learning Lynn Hunsaker Beware of artificial intelligence in CX learning! Artificial intelligence (AI) is a top topic in customer experience management. YOU are a vital cog in your enterprise’s success in the ways you collect, share, and advocate experience insights!