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ArtificialIntelligence in CX Learning Lynn Hunsaker Beware of artificialintelligence in CX learning! Artificialintelligence (AI) is a top topic in customer experience management. Build-on what you discover from data-mining to ask more interesting questions in surveys and other research.
It's the foundation of data analysis, involving the use of key performance indicators (KPIs) and other metrics. It involves more in-depth datamining and correlations. It's a forward-looking approach, making educated guesses based on historical data.
SugarPredict , for example, taps vast external data sources to analyze factors your data doesn’t cover—and makes predictions that enable businesses to make better decisions and focus on the highest priority sales activities. For example, SugarCRM steps in to translate that data into actionableinsights.
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